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Things seemed to be going well for the Surface Duo despite its somewhat older specs, that was until reviews and reports started coming in that put the dual-screen foldable's price into question. Unsurprisingly, Microsoft appears to have decided to slash the price by a considerable amount barely two months after the product launched. More than the early price cut, however, early believers in Microsoft's promise are now complaining about what seems to be a disorganized and inconsistent policy in how to handle returns and refunds.

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The Microsoft Surface Laptop Go arrives at a time when it feels like everyone needs a computer of their own. The expectations we have of our computers - and the access we need to them - has changed immeasurably this year: a rise in home-schooling, remote-schooling, and working-from-home has in part turned the laptop market into a numbers game. A shared PC or Mac just isn't going to cut it any more, not when multiple members of the same household now each need hours of access.

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The dual-screen Android phone should have been Microsoft's 2020 crowning achievement but it is slowly starting to unravel and become a liability instead. Right from day one, reviewers have pointed out issues with the Surface Duo's dual-screen experience, at least form the software side of things. Fortunately, those might be easier to fix and the device's first update is now rolling out exactly for that purpose. Unfortunately, it might also be too late to salvage the first-gen device's sinking reputation.

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The Microsoft Surface Duo, its first Android phone under its own name, is arguably a beautiful device that unfortunately belied a half-cooked software experience. Its looks didn't come without a price, not just literally, and now that the reviewer honeymoon phase is over, the Surface Duo's physical warts are starting to, well, surface. Beyond being extremely difficult to repair, it seems that the dual-screen folding phone isn't that durable after all.

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Microsoft almost seemed to be on the verge of redefining its Surface brand yet again when it revealed the Surface Neo and the Surface Duo dual-screen devices last year. 2020, however, caught everyone unawares and plans had to change drastically. The Android-based Surface Duo launched a bit earlier than the initial late 2020 schedule but the Surface Neo was delayed instead. Now it appears the Windows 10X dual-screen computer could be delayed even further than most presumed, increasing the chances it could be scrapped entirely.

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The Surface Pro X is getting an upgrade, with Microsoft's ultra-portable 2-in-1 promising more power, more battery life, and more color options. Joining the existing Microsoft SQ 1 chipset built in collaboration with Qualcomm comes a new, SQ 2 version, bringing more grunt to the top-end Surface Pro X configurations.

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Microsoft's computing family is growing, with a new affordable notebook, the Surface Laptop Go, joining the range of Windows machines. Borrowing features from its Surface Laptop sibling, and a focus on affordability from the Surface Go s 2-in-1, the Surface Laptop Go kicks off at $549.

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The Microsoft Surface Duo is probably one of the prettiest phones we've seen this year but it may have also become one of the most disappointing. Beyond the 2019 specs in a 2020 device, the software experience has also been less than gratifying thanks to the accumulation of small but annoying bugs. The teardown and repair narrative is even worse as iFixit showed and now JerryRigEverything's Zack Nelson makes that journey with an even more tragic ending.

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Most reviewers of the Surface Duo started out loving the device the moment they took it out of the box and held it in their hands. That honeymoon, however, was mostly short-lived thanks to some very noticeable bugs. While not deal breakers, the accumulation of these rough edges made an already experimental device feel even more unreliable. Fortunately, it seems that Microsoft has scheduled a major update for the Surface Duo next month, hopefully, to address most of those concerns.

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Today Microsoft revealed the Surface Hub 2S, the latest in a line of massive touch displays running Windows 10. This device is 85-inches diagonally - bigger than any computer you've ever used before. It's gigantic - and it's only the most recent iteration of this computer that Microsoft's made for the Windows workspace. Here in 2020, it's more imperative than ever that devices like this allow workers to interact without being physically face-to-face.

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The dual-screen foldable Surface Duo may hold promise but its current execution has left many giving it an uneasy thumbs down. While there has been a lot of criticism over the state of its software, most reviewers have actually been rather impressed by the quality of the phone's design. But will that design stand up to the test of time and back pockets, an important question to be asked of a $1,400 phone? Fortunately, we have JerryRigEverything to test that for us without finding out the hard way ourselves.

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The Microsoft Surface Duo and Samsung Galaxy Z Fold 2 have been compared and contrasted but, curiously, Microsoft doesn't think they're that different, at least not from an app development point of view. That's actually a good thing because that means that Microsoft's own app development tools could be used for both devices. That seems to be the spiel it is making with its new experimental Web APIs that it says will help web app developers target foldable phones, whether they have one, two, or even three screens.

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