OnePlus 5 911 reboot problem addressed in new update

Eric Abent - Jul 20, 2017, 9:08am CDT
OnePlus 5 911 reboot problem addressed in new update

It’s been a pretty whirlwind week for some Android users, especially those who own a OnePlus 5. On Tuesday, a OnePlus 5 user alerted Reddit to the fact that his phone rebooted whenever he tried to call 911. This, as you can imagine, is not a good thing, because having a phone reboot is the last thing anyone needs when they’re trying to get in touch with emergency services.

Not only were some folks able to replicate the issue on the OnePlus 5, but the day after this initial report, it came to light that a few other Android headsets were having this issue as well. When this issue first came to light, OnePlus didn’t have a whole lot to say about it, merely stating that it was investigating the issue after getting in touch with the Reddit user who first called attention to this problem.

It would seem that OnePlus was brief with its statement because it was hard at work developing a fix. Earlier today, a OnePlus representative posted to the company’s forums with news of an incoming update to fix this issue. The update will be arriving as OxygenOS 4.5.6, and the changelog only features one item: “Fixed reboot caused by dialing 911 on certain OnePlus 5 units.”

OnePlus says that this update will be released incrementally, so not all users will see it right away. In fact, OnePlus says that the OTA update will only be sent out to a “small percentage of users” today, with a broader roll out coming soon. You can, of course, manually check to see if the update is available by going into the Settings on your phone and then selecting “System Updates.”

There still isn’t any word on what’s causing this issue, but regardless of what the cause is, OnePlus has delivered a fix quickly. It’s only been about 48 hours between when the issue was identified and when the fix was delivered, so kudos to OnePlus on that front. Hopefully we’ll find out more about the source of the problem once the update has been delivered to everyone, so stay tuned.


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