With every launch on a scale as massive as a gaming console like the Xbox One, launch woes are bound to happen. With the PlayStation 4, a set of odds and ends appeared in the “broken” category centering on what was nick-named the “Blue Light of Death”. Here with the Xbox One, we could just as easily call the error the “Disc Drive of Death” due to the concentrated number of users complaining of just such a problem. Users have taken to Twitter with complaints as well, all to be found under the search term “clicking Xbox One”.
What we’re just as likely to see here with Microsoft is a note like Sony delivered for the first wave of stuck-on-blue users. This means a suggestion that the problems are few and far between and that the company is more than willing to rectify any situation the user feels is less-than-perfect with their first Xbox One experience.
UPDATE: And just like that, Microsoft has sent notes out to the likes of Joystiq that suggest launch problems are all but unique. Nothing to worry about – Microsoft is on the case!
“Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including:
• Talking to a live customer support person that can call you back if you don’t want to wait
• Xbox.com for support pages and forums
• On Twitter with @XboxSupport
• There are also Help and diagnostics on the console by saying ‘Xbox Help.'” – Microsoft Representative
You’ll be able to see the “clicking disc drive” problem in a video compilation through Gabriel Ortiz below this block of text. Hearing such violent taps inside one’s brand new gaming machine has resulted in more than a couple of dissatisfied swear-words as you’ll soon witness (muted, of course).
Let us know if you’re having this issue as well, and be sure to send note to Microsoft while you’re at it. Stick around for more action on this front through our Xbox One tag portal through the future as well.