T-Mobile USA CEO Sends Out Internal Memo to Keep Spirits High in light of possible AT&T Merger Block

Chris Burns - Sep 1, 2011, 5:07pm CDT
T-Mobile USA CEO Sends Out Internal Memo to Keep Spirits High in light of possible AT&T Merger Block

As you may or may not know, for quite a few weeks now T-Mobile and AT&T have been in dealings leading to what they hope will be a merger between them – what we’re seeing this week is that the Department of Justice here in the USA has filed a lawsuit that would block the merger in U.S. District Court. You can read all about the case from the AT&T side in a post from yesterday, then you can head below and see how T-Mobile feels about the situation via an internal e-mail sent by the CEO of the T-Mobile USA group to employees. What you’ll find is similar sentiments to the AT&T crew, surprise at the lawsuit, vows to fight back, and a call to build on the positive momentum the T-Mo has reportedly built in the past few months.

As the letter suggests, Deutsche Telekom (T-Mobile) and AT&T see this situation in the following ways: first, the Department of Justice has failed to see the benefits behind this merger deal. Second, that the two groups remain convinced that their two “world-class businesses” would together create a significant set of benefits for both customers and the entire country as a whole. What Philipp Humm, CEO and President of T-Mobile USA says to his humble workers is that while this case will be handled in Federal court, they should remain vigilant and continue to offer, again, world-class service to their customers.

By now you have heard the news that the Department of Justice (DOJ) has filed a lawsuit to block the AT&T and T-Mobile merger in U.S. District Court. We were surprised by this sudden announcement, and DT will join AT&T in challenging the DOJ’s case in court.

DT and AT&T believe the DOJ has failed to acknowledge the significant consumer benefits of this deal. DT remains convinced that bringing together these two world-class businesses would create significant benefits for customers and the country.

While this action is addressed in Federal court, the best thing you can do is continue to focus on strengthening our business and offering world class customer service.

Customers have many reasons to choose T-Mobile—from the great value we offer, to compelling devices running on America’s largest 4G network and our leadership in customer service and satisfaction. Working as a team, we will continue to prove there’s no better time to be a T-Mobile customer.

Let’s build upon the positive momentum we’ve created in recent months. We have a great team here at T-Mobile, and I know you will join me in ensuring that, no matter what, ‘I Am T-Mobile Count on Me.’

I promise to make more information available to you in the coming days and weeks on OneVoice and through your leaders as this news develops.

Thank you for your ongoing commitment and support.


Philipp Humm

CEO & President

T-Mobile USA

There’s a bit of what some might consider interesting feathery speech in the following line: “we will continue to prove there’s no better time to be a T-Mobile customer.” Another bit of inside info that you might find “team-building” fun is the line “I Am T-Mobile Count on Me.” I.A.T.C.M. Something to tattoo on your shoulder for sure.

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