AT&T says sorry to customer threatened with legal action for email

Shane McGlaun - Jun 4, 2010
AT&T says sorry to customer threatened with legal action for email

Remember yesterday when I mentioned that AT&T had threatened one unhappy customer with legal action if he emailed the company CEO Randall Stephenson again? The swift retribution from around the internet changed the tune of AT&T quickly.

The customer, Giorgio Galante, has confirmed that he got a call form an AT&T senior VP who jumped under the bus took responsibility for the mix up and ensuing legal threat for a pair of emails. According to this unnamed VP, the mix up came from a misunderstanding of AT&T’s internal policy.  Meanwhile AT&T themselves gave us the following statement:

“We are apologizing to our customer and working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed.” AT&T spokesperson

Galante says that an AT&T rep listened to his concerns and that he accepted the apology offered by AT&T. in the end he is still leaving AT&T for a shiny new EVO 4G on Sprint anyway. This sort of “mistake” will catch up with AT&T along with its pillaging of iPhone users pockets with the new data plan rates. They won’t have the iPhone chokehold forever. This is one of the greatest things about the internet; one pissed off customer can summon a mighty fecal tempest posthaste.

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