Amazon is reportedly set to trial a new home assembly service for larger items, where delivery drivers would also put together furniture, appliances, or other larger items. The move, which is said to be planned for just a handful of markets as the online retail behemoth gauges popularity and feasibility, could make home shopping even easier, though there are concerns that delivery drivers themselves may face impractical expectations.
Online shopping has surged during the pandemic, and Amazon has seen a considerable share of that extra business. Its subscription plan Amazon Prime, for example, surged by 50 million members in the space of a year, bringing the total to 200 million.
The retailer’s ambitions, however, go beyond dropping items off at the doorstep. While you can currently schedule the delivery of a particularly large item, and even have it left in a specific room, Amazon is said to be preparing an even more hands-on service. The assembly option would see the delivery person actually put the item together in the home, Bloomberg reports.
According to people familiar with the plans, they say, Amazon is looking to trial the premium service in Virginia and two other unnamed markets. Unlike Amazon Home Services – which offers recommended local contractors booked through Amazon’s system – assembly and installation of the purchases would be handled by the company’s own delivery staff.
Still, there’d be a limit to what could be offered. Amazon Home Services, for example, includes options for tasks like installing electric car chargers, something which would be beyond the remit of a delivery driver. Instead, it’s suggested, Amazon sees it more around doing basics like putting together sofas and living room furniture, or installing a straightforward appliance like a washing machine or dishwasher.
Amazon has declined to comment on the leak, but according to Bloomberg there’s some consternation among the company’s delivery drivers about just what might be expected of them. The retailer has already faced criticism about working conditions for delivery staff, with accusations of grueling workloads that leave them little time for bathroom breaks. Among the concerns were just how long Amazon managers might allot for assembly and installation, and the safety of spending extended periods inside customers’ homes during the pandemic which has helped make online shopping so popular.