Refunds are a tricky thing when it comes to digital games, and today, we see Sony attempting to navigate just that problem by silently updating its refund policy for the PlayStation Store. The good news is that full digital games, DLC, themes, avatars, and season passes all come with a 14-day return policy. The bad news, however, is that there are some fairly restrictive requirements when it comes to refund eligibility.
Specifically, you can only get a refund on the content listed above if you haven’t downloaded it to your console yet. As soon as you download a piece of digital content, it’s no longer eligible for a refund, which is something that applies to streamed content as well. So, if you’re on the fence about a particular purchase you made, moving forward it’s best to avoid downloading it until you’re sure you want to keep it.
The refund policy for pre-ordered content has also changed. For pre-order purchases that were made more than 14 days before release day you can request a refund at any time up to the release date. For pre-orders that were made in that 14-day window before launch, you have 14 days from the time of purchase to request your refund, even if that two-week period stretches past release day.
Subscriptions to Sony’s various services now also have a 14-day return period too. This includes services like PlayStation Plus, PlayStation Now, and even Spotify Premium through PlayStation Music. You can request a refund within that 14-day period to get a prorated refund based on the amount of time you’ve been using the service – for instance, Sony says, if you’ve used PlayStation Plus for seven days and then decide to request a refund, those seven days of usage will be reflected in the amount you get back. PlayStation Vue payments and ID change fees continue to be non-refundable.
In all cases, you’ll need to go through PlayStation support to request a refund, and if one is granted, money will be deposited into your PlayStation Wallet. You can also still get a refund on software you download if you discover that it’s “faulty,” so there still is a safety net in those cases. What do you think of Sony’s new refund policy? Head down to the comments section and let us know!