Reddit partial outage hits mobile, desktop, comments, and mods

Brittany A. Roston - Aug 31, 2019, 10:29 am CDT
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Reddit partial outage hits mobile, desktop, comments, and mods

Reddit users have had trouble accessing the service on mobile and desktop for most of Saturday morning, prompting an official response from the company: it is experiencing a partial outage across multiple aspects of its service. The outage, according to Reddit, is due to ‘an incident’ with Amazon Web Services that is impacting the social platform. It’s unclear when the service will be fully restored.

At this point in time, Reddit users have found themselves unable to load videos, comments, and other content on Reddit, though the issue typically resolves after refreshing the content several times. This issue is present on Reddit on desktop, as well as through the service’s official mobile apps and third-party mobile apps.

Around 9 AM ET on Saturday, August 31, Reddit issued a brief statement on its official status page stating that it was experiencing ‘an elevated level of errors’ and was investigating the issue. Shortly before 11 AM ET, the company published an update saying that the issue is with Amazon Web Services, its hosting provider and that it is ‘working to mitigate the issue.’

At this point in time, Reddit lists the issue as a ‘partial outage,’ saying in addition to mobile and desktop, the issue is also impacting vote and spam processing, comments, and the platform’s Modmail service. Media storage and the platform’s infrastructure are listed as fully operational, however.

Amazon Web Services currently lists three ‘events’ with its Northern Virginia WorkSpaces, Amazon Elastic Compute Cloud, and Relational Database Service. It’s unclear whether these events are related to the Reddit outage, however. As with past outages, the issue will likely be resolved within hours but may persist for longer periods of time.


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