That PR nightmare could soon turn into a legal tussle. If law firm Girard Gibbs LLP gets its way, Google will indeed be facing class action charges over its less than impressive production of its 2018 flagships, the Pixel 2 but most especially the Pixel 2 XL. The latter has been specifically plagued by problems related to its display, from drab colors to burn-ins. While Google has mostly responded by promising software fixes coming soon, Girard Gibbs thinks that consumers deserve more in return for their emotional distress.
The list of faults concerning the Pixel 2 XL seems to be growing. The initial criticism of color settings, in retrospect, is almost like a non-issue compared to what followed after. And it wasn’t just the screen either, nor was the Pixel 2 left unscathed. There have also been reports of clicking sounds, somewhat related to the NFC radio, that hounded both models.
The latest developed seemed to add insult to injury. Some new owners of the Pixel 2 XL received their units without an operating system installed. All of these seem to boil to one issue: quality control. Some suspect that, somewhere down the line, people may have forgotten to check for even the basic stuff, like removing warnings about a device not passing quality control before shipping it as brand new.
Girard Gibbs will have none of that. While some people are still trying to decide whether to blame Google, HTC, or LG, the law firm is casting its net wide. It is naming all three in its potential lawsuit. Considering this isn’t the company’s first rodeo against major smartphone makers, some of them successful, there is more bite to this than just bark.
“Potential”, because it’s not yet a done lawsuit yet. It is still gathering the numbers to add weight to their claims. Given how much noise Pixel 2 and Pixel 2 XL owners are making, that shouldn’t take too long. Then again, it’s one thing to shake your fist semi-anonymously over Reddit and forums, and another to actually add your name to a legal action.
SOURCE: Girard Gibbs LLP