Nexus 4 on backorder for 3 weeks

Craig Lloyd - Nov 15, 2012, 3:09pm CST
Nexus 4 on backorder for 3 weeks

Google’s latest Nexus devices, the Nexus 4 smartphone and the Nexus 10 tablet, are proving to be hot items. We knew that the Nexus 4 sold out within a half-hour of being released on Tuesday, and that the Nexus 10 sold out shortly afterward. Today, we just received an email saying that the Nexus 4 has been put on backorder for three weeks.

Frankly, we’re not surprised by this, but it appears that Google actually oversold the Nexus 4, meaning that those who ordered one and were given a delivery date of just a few days away are now being sent emails that say their shipment has been delayed. However, Google notes that many people who purchased the device in the first several minutes of it being available will receive their unit on time.

“Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.”

It’s disappointing indeed, especially if you were originally told a delivery date of just a few days from now, but that’s the nature of the beast when it comes to hot items. For those who were able to be some of the first ones through the door, consider yourselves the lucky ones. The not-so-lucky ones get to wait a whole three weeks before they get to enjoy some Nexus love.

The Nexus 4 features a Qualcomm Snapdragon S4 Pro processor with 2GB of RAM and either 8GB or 16GB of internal storage. There’s also an 8MP rear camera with a 1.3MP front-facing shooter. The screen is a 4.7-inch WXGA IPS display covered in Gorilla Glass 2. The phone sells for $299 unlocked for the 8GB option, and $349 for the 16GB option.

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36 Responses to Nexus 4 on backorder for 3 weeks

  1. GAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    I am sad D:.

  2. I would like to know the ‘source’ for the ‘first few minutes’ line from Google. I ordered within the first 5 minutes and guess what, no shipping, no tracking, no correspondence at all while some received tracking info early in the morning!

    • Same situation here — order went through, with a receipt from Google Play. SInce then, absolutely nothing. Still says in my Play Store account that it should ship by today, but it’s 8 pm here on the east coast and absolutely no word. I emailed support only to get a standard email saying that it should ship by tonight. We’ll see…

  3. Still wanting to know why Google gave tracking numbers to those who purchased phones AFTER those who got backordered emails? Shouldnt it be FIFO? (First order In / First order Out)

    • This logic fails if you consider the fact that it came out at 12 PM EST. In my case, I couldn’t get on the website from work and my brother had to order for me and a friend. Are our orders less valid because we combined them?
      Don’t go after your fellow customer when we all have a common enemy in Google’s logistics team.

      • I totally get it, but in this instance, I’m going to be a selfish jerk. One unit, one buyer. If someone is legitately buying for a family member, fine. But ordering more than two while other people were desprately just trying to get one, seems pretty sleazy to me.

  4. So they authorize my debit card, which puts those funds on hold and unusable, and now I have to wait 3 weeks for my order to ship?
    Google LIED to us. Before I made the purchase, it said ships in 3-5 days. I agreed to pay them based on that. Nice bait n switch job.

  5. lol, some early Ebay sellers are going to be screwed! I know for a fact there are several of them who have completed listings with commitments to delivery early next week.

  6. i’m still extremely disappointed as i got error message trying to place my order… then phones were sold out afterward…

  7. Could Google get a big launch wrong? Many people and blogs are calling the Nexus launch a debacle, I wouldn’t go that far, as all new device launches are fraught with difficulties. Demand, supply and systems overload are problems all popular launches have to deal with. However you at Google need to learn some solid lessons from their launch of the new Nexus Devices, particularly the Nexus 4 Phone.

    Firstly weeks ago we are told to place your email in to be notified at the Google Nexus website, which I did on all devices. Only to find that the notification email is either not sent out or arrived so late that all stock was already sold out on said notification.

    Google Fail:This should have given Google a decent indication of demand and people who signed up to be notified were left in the cold.

    Second, on launch many users could not reach checkout without system errors, or their cart would mysteriously empty without notice. For me it took several attempts and finally it froze a number of times on checkout. I had ordered two Nexus 4’s and one Nexus 10, yet I had no idea if it went through or not.

    Google Fail: Hardly a good showcase for Google Wallet and signals that even big boys can be amateurs with Checkout processes and failed systems checks.

    Thirdly, I had to call Google after numerous attempts to find only one Nexus 4 and one Nexus 10 were ordered and separately. How Google Wallet did this checkout gymnastics is beyond me.

    Google Fail: Still working on how it did this, maybe Wallet just guesses? Google customer service staff were friendly and apologetic, yet had no answers for anything, except keep trying.

    Fourthly, Today many users have now been told their order is on back order for the Nexus 4 Phone, including me. This is especially frustrating since the whole process was a nightmare and then to be finally relieved that you got your oder in and then days later to be told you have to wait weeks (even though it gave you a two day estimate) is a little bit of a kick in the guts!

    Google Fail: Whilst this is understandable to some extent the whole system of launching needs a review, a company like Google should have better systems in place for similar launches.

    My recommendations

    If you have a email sign up notification system and your valued customers comply, they should be first to receive devices if they order within 24 hours of launch
    As above, they should be given a unique code on early sign up and use this on checkout. That way you reward people for letting you know of demand.
    If you are going to allow backorder, orders, then allow it, don’t close checkout on selling out of devices.
    Someone from Google please apologize for this fiasco, it is not the end of the world, but you are probably disappointing your most ardent ‘first adopter’ fans. These are people who love what you have to offer and the same people who are more than likely to do a lot of marketing for you by irreplaceable word of mouth.
    Get your Customer Service Staff up to date, so they have real firm answers to questions you know are going to come.

    • Agree 100%. A little contrition on Google’s part (rather than trying to brazen it out) would do wonders for customer goodwill. Hell, even Apple say sorry occasionally.

      With this news, I feel like I dodged a bullet when I missed out on the Nexus 4: I need a functioning smartphone by next week, and I’d have been angry as hell if they’d bumped me to three weeks.

      So I ordered a Sony Xperia Sola for $230 on Amazon… 2-day free delivery with Prime, and it’s got a MicroSD slot! Sure, it’s not quite as cutting-edge as the Nexus 4 but it does everything I need and more importantly I can actually get my hands on one.

  8. wow woke up at midnight to order… did not work. tried for like 14 hours to get an order through. finally got it. now its backordered… and i just sold my galaxy….. great

  9. I ordered the nexus 4 right when it came out. like a minute after it started going on sale. Then i got that same email saying that it was backordered. I talked to a rep and they said it was on a first bought first sent basis. obviously not true. So i asked him why they were selling them after they ran out. Their answer was they did not know. BS. They sold us a device that they did not have availible. its like we bought a preorder for a phone coming out in three weeks. I talked to a different rep just a few minutes ago and she said that google is paying for the shipping. She did give me a tip that google might be including a little something extra, like a bumper. She didnt know for sure, but lets hope!

      • “will credit shipping charges”

        I guess you are right if you want to get technical. It’s more like a rebate. Still practically free though. I guess you misunderstood… or misread.

  10. So is it going to take 3 weeks to start shipping or 1 to 3 weeks its gonna ship because I’m confused about when they say “within 3 weeks” plz thoughts .

  11. To these clowns are selling on ebay!! I love trolling your shit.. Sending me emails when can I get paid.. Or my Fave I have the next highest bidder ready to buy!! hahahaha

  12. Ordered a 16 GB Nexus 4 a minute and a half after they opened it up to the public. I had no hassle and received tracking and everything. Got it Friday (yesterday) and am writing this comment on it. It’s amazing too bad so many people were left out.

  13. I was originally told that I would get my phone in 3-5 days. I called Google Play support to verify this, and the service representative said that it was accurate. Then, I get an email that my phone won’t arrive for 3 weeks. I’m pretty mad about this, and the $13 I save from having my shipping fees waived doesn’t offset having to wait 3 weeks. At least when Apple knows that there’s going to be a backorder, they tell their customers straight-up.

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