Earlier today, the tech industry watched in horror as one of the best online merchants took one of the hardest hits a distributor can: alleged sales of fake products. As a quick recap, it seems that Newegg –one of the premiere outlets of computers, software, cameras, and cell phones– purchased 300 “fake” Core i7-920 processors, and then subsequently sent several of them out to customers. Further reports suggested that Newegg purchased the counterfeit units from D&H Distributing. While this is bad news for the online distributor, we’ve got good news: they’ve come forward and issued an official statement, that thankfully clears a lot of the air.
“Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.
Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.
Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.
We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.”
We are very happy to see the company working so diligently on the source of the problem, and working with haste to clear up the issue for the customers that purchased the defunct products. Also good news: Newegg is terminating the relationship they have with the supplier in question, IPEX. Hopefully this means that nothing like this happens again.