Revolv owners have had a pretty rough couple of weeks. It all started when the language on the Revolv site changed from saying that the hardware would continue to be supported, to telling customers that their devices would cease functioning starting next month. Today, they’ve once again updated some of their language, and it may mean that you’ll be eligible for a full refund.
Revlov is still shutting down, and the original page is still mostly the same. You’ll find the same letter to customers from Revolv’s founders, where they talk about being excited about Nest and the future. However, if you look at the section that says “How can I get customer support?”, this has changed. Where it used to just give you a link to contact them, it now has a very hopeful message.
If you’re a current Revolv customer, please email us at firstname.lastname@example.org so we can help you out during this transition and provide you with a refund of the purchase price of your Revolv hub.
That’s right, they’re planning to offer full refunds. And it would appear that the only thing that you’ll need to do is shoot them an email. Unfortunately their wording is pretty vague, and while it leads us to believe that all Revolv hub owners will be able to receive a full refund, I imagine that there may be some qualifications for this.
We’ve reached out to Revolv, so that we can find out exactly who will qualify for a refund, and what the exact process will be. We’ll update you once we have some concrete information. Either way, it sounds like the guys at Nest have been listening, and they’re trying to make things right.