Microsoft Xbox 360 Sees Some Staggering Failure Rates

Evan Selleck - Aug 17, 2009
Microsoft Xbox 360 Sees Some Staggering Failure Rates

Whether or not you’ve had an Xbox 360 or not, doesn’t really matter when it comes to hearing about the dreaded Red Ring of Death (RRoD) situation, and for many people, it looks like it may be the bane of their life. At least when it comes to gaming. Game Informer’s printed magazine came out with a new report, after surveying 5,000 people, that shows a staggering 54.2% failure rate. We have the rest of their findings, which show some more of the grisly details.

What we’re looking at, as we said, is a poll of 5,000 individuals, all asked about their experiences with broken consoles. There are a few more details that we will cover later, but first, we’ll get to the bulk of it. The Xbox 360 is seeing a 54.2% failure rate; the PlayStation 3 is seeing a 10.6% failure rate; and the Nintendo Wii has a 6.8% rate. Further, the poll also gathered information from people who have had additional problems, after purchasing a second console: Xbox 360: 41.2%; PlayStation 3: 14.7%; and the Wii: 11%.  Based on these results, they took a customer satisfaction pole, and rated the experiences as “very helpful”, to find out who had the best: Nintendo: 56.1%; Sony: 51.1%; and Microsoft: 37.7%. And, if that’s not bad enough, they asked how many of their friends had had console failures: Xbox 360: 69.9%; PlayStation 3: 12.4%; and Wii: 6%

The magazine also made some notes, saying that one reason the Nintendo Wii could be so low in numbers, is because of 41% of people asked, the Wii was only used for one hour a day. While the majority of other players on the Xbox 360 (40.3%) and PlayStation 3 (37%) said that they play their consoles for an average of three to five hours a day. On a better note, only 3.8% of those surveyed said they would not ever buy another Xbox 360 again, based on their past experiences with the console. So, what do you think? Would these numbers make you stray from making a purchase? Did you already have enough problems with any one of the consoles to prevent you from making the same mistake?

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