Amazon sent a notice to its sellers in December advising them to use something other than FedEx Ground as a shipping method for Prime orders. The reason, according to reports given at the time, were concerns over whether FedEx could meet the needs of Prime customers during the busy holiday season. Amazon had said at the time that the change would only be temporary if FedEx could restore its faith in its ground service and now that time has come.
News about the change in shipping options first surfaced from a report by The Wall Street Journal in December only days ahead of the busiest holiday of the year.
According to the information available at that time, Amazon ditched FedEx Ground service as a shipping option for orders placed by Prime customers, though sellers could still ship orders using this service that were placed by non-Prime customers.
An Amazon email had cited concerns over FedEx Ground’s delivery performance as the reason for the change — it seems Amazon was worried that Prime customers wouldn’t get their packages within a day or two like usual if FedEx Ground was used as the shipping method. As reported at the time, Amazon said it would restore the shipping option if FedEx improved its performance.
Now, only weeks later, Amazon is once again allowing its sellers to ship Prime orders using FedEx Ground, according to CNBC. News of the reinstatement was emailed to Amazon sellers on Tuesday and later confirmed by a company spokesman. The reason for the change, according to the report, is that FedEx has been meeting Amazon’s delivery requirements with both its Home and Ground services.