Comcast Reportedly Called Subscriber's Employer To Complain About Complaint

Comcast isn't viewed favorably by many consumers, and received a lot of criticism this past summer when a recording was published revealing the difficulty a subscriber had when trying to cancel his service. The latest complaint is worse, as surprising as that may be, and it ends on a sad note: Comcast reportedly contacted the subscriber's employer and lied about conversations that took place, leading to the subscriber being fired from his job, and now refuses to release any copies of the conversations to prove they did, indeed, happen.

The information comes from The Consumerist, which details the plight of former Comcast subscriber Conal, who is said to have signed up for service early last year. The subscription kicked off with issues regarding charges for set-top boxes that he did not activate, and issues with missing bills due to Conal's last name being misspelled.

The troubles started around May, when Conal is said to have met with a Comcast service rep who said everything would be sorted out. Unfortunately, a few months later he was still be charged for the devices that hadn't been activated, and his promotional pricing had ended. By October without the issues beings resolved, Conal decided to cancel his service.

Those ever-wonderful retention officers convinced Conal to stay on the promise of getting free DVR service and The Movie Channel for three months. This ultimately resulted in receiving a bunch of hardware and a bill for $1820. The subscriber says he returned the equipment he hadn't requested.

Long story short, his troubles with getting Comcast to reverse the charges spilled over into 2014, and by February of this year Conal escalated the issue to the office of the company's Controller, and after two failed promises to resolve the issues, Conal suggested an investigation of Comcast's issues by the Public Company Accounting Oversight Board.

As it turned out, Conal had worked at a pretty prestigious accounting firm, which Comcast contacted and made claims that Conal tried to use his employer as leverage for getting his issues solved. Comcast reportedly emailed his employer summaries of conversations that were said to have taken place, but will neither provide the email nor call recordings to Conal for his to dispute.

Conal says the allegations were not true and was fired; he has since hired a lawyer and may sue. Comcast maintains it did nothing wrong.

SOURCE: The Consumerist