A leaked document from an internal Best Buy training manual may put the national retailer in some hot water, if it turns out to be true in any capacity. According to GearLive, who managed to get a snapshot of the internal document, it looks like Best Buy will be not only shying away from the Verizon iPhone 4, but going as far as to not recommend it to would-be customers.
We already know that widespread retail availability of the iPhone 4 for Verizon’s network is going to non-existent at launch. Both Apple and Verizon confirmed that it could take a few weeks before other retailers get their hands on the device, and it looks like Best Buy is taking it personal. The image, which you can see above, is supposedly taken from an internal training document for Best Buy employees. It’s the manual they are supposed to use to help with their daily interactions with customers. The document seemingly goes on a tangent about how the iPhone 4 isn’t a 4G-capable device, and is “stuck” on Verizon’s 3G speeds:
“Verizon’s entire presence at CES last week was focused on one thing and one thing alone: 4G. Its LTE network is now live in 38 markets and a flurry of 4G phones will launch in the coming months. But the iPhone… the smartphone millions of Verizon Wireless subscribers have been dying for… is a 3G device.
We knew Verizon’s iPhone 4 would be a CDMA phone for a number of reasons, but 3G is so 2010. Sprint launched its first 4G phone with minimal WiMAX coverage and it ended up being the fastest-selling phone in the carrier’s history. Now, we won’t see a 4G iPhone from Verizon until 2012. That means while millions of Android phones are surfing Verizon’s 4G airwaves later this year, iPhones will still be puttering along at EVDO speeds.”
The interesting part? Best Buy took that above passage from a recent article that was posted on Boy Genius Report. There’s even an extra line in the internal document that says, “Post updated to remove a reference to FaceTime over 3G, which will not be available on Verizon iPhone 4.” While BGR says this isn’t the first time Best Buy has used wording from them, it seems like an odd thing for Best Buy to do.
Some are speculating that Best Buy is taking this route due to the fact that they won’t be selling the Verizon iPhone 4 at launch, and therefore are actually “upset” about it. The result? A training manual that seems to be telling employees to skirt customers away from the Verizon version, and apparently get them into anything else.