Earlier this week we reported that customers who had preordered the SNES Classic from Walmart were experiencing order cancellations. Though the company hadn’t said anything official about the issue, emails were going out to customers advising them of the cancellation, and customer service reps were giving explanations that basically amounted to ‘the website glitched.’
According to those representatives, the Walmart website allowed the SNES Classic preorders to go live earlier than it should have; they were quickly sold out of the model late last week after someone noticed the availability. By the start of this week, some users had experienced cancellations, but others still had live orders, resulting in frustration for those who lost their order.
It has taken a few days, but it seems Walmart has finally put together an official statement about the issue, indeed confirming that it experienced a ‘technical glitch.’ If your order still hasn’t been cancelled, be prepared: Walmart says it is going to cancel all of those preorders, so you’ll have to try again later this fall when they officially go live.
In a letter to customers, Walmart said, in part, that “due to a technical glitch, the Super Nintendo Classic Edition was mistakenly made available last Friday evening ahead of the official release date. We, regrettably, will have to cancel this item on your order. We know that this is incredibly disappointing to you, and we’re truly sorry for this mistake.”
What happens if you were among those who ordered? Walmart says that if you paid with a credit card, not to worry about it because your card hasn’t been charged. If you see a ‘pending’ transaction for the amount of the product, it will fall off soon enough and those funds will be available to use again. If you paid with a gift card or with PayPal, though, you’ll have to wait for a refund once the order is cancelled.