If you ask around Android circles, you’ll probably be surprised (or not) to find out that the Nexus 5 is largely regarded as the best, and probably last greatest, Nexus phone. While definitely not perfect, everything that followed were significantly less perfect. And the last Nexus phone made, the Nexus 6P, is to date, an unmitigated disaster. Tired perhaps of the never ending requests to return defective units, Google is now reported to have changed its mind and will no longer replace what is probably the last of the Nexus line.
This change is still unconfirmed, so there is still no end in sight to the ongoing saga of the Nexus 6P. Nor to the ongoing pain of its owners. While initially promising, Huawei’s first and last Nexus device turned out to be a dud, beset by battery issues, sudden shutdowns, and boot loops. Some owners have gotten to fed up that they added Google and Huawei to a growing list of defendants in a class action suit. This new development isn’t going to do these two companies any favors.
According to one Redditor, a customer representative informed him that Google has reviewed their servicing policies and has decided that it will on longer be providing replacement units for the Nexus 6P, regardless of the device’s state. Google Support recommends that owners contact Huawei directly instead, which probably has the same effect as talking to a brick wall. Hauwei has so far been unresponsive on anything related to the Nexus 6P.
To be fair, the Nexus 6P has already passed its warranty period, so those RMAs might seem like a generous gesture. However, the Nexus 6P only had a one-year warranty, which is anything but generous. Some have also commented that in Europe, the legally required minimum warranty period is two years, which means that the Nexus 6P should still be covered by it. That implies that Google may still be forced to continue replacing defective units in Europe.
Some are also accusing both Google and Huawei of delaying action until the Nexus 6P was close to ending its warranty period. These hardware issues aren’t new and the companies should have been well aware of all the noise users were making over the Internet. That said, nothing is official yet and we could at least give Google the benefit of the doubt for now.