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Loading ...Spending nearly $2,500 for a set of washer and dryer is serious business. While I love LG mobiles, the consumer electronic department is leaving an extremely nasty taste in my mouth.
We bought their top of the line washer WM2487WHM and dryer at Best Buy right before Christmas and they were delivered and setup yesterday. On the day of delivery, the washer would just spin and spin and spin some more without dispensing any water. So I called Best Buy in Tempe, AZ and the manager was kind enough to rush out another unit today. So I thought, way cool - BIG kudos to Best Buy for going above and beyond the call of duty.
Well, here’s the thing, the second washer, the one I briefly referred to as a piece of crap a$$ washer in the video above — has a great feature. The feature will let you pick any cycle you want as long as you only want the Cotton/Normal cycle. Yep, isn’t it great?
So I decided to call LG hoping there was some master switch or combination of buttons I can click on to reset the washer. After being on hold for nearly 25 minutes, customer service came online to tell me that there’s nothing they can do except schedule for maintenance. Excuse me, maintenance on the first day out?! Oh, ok thanks for your help.
I then decided to call Best Buy back. Unfortunately Best Buy is out of stock on this model (around town) so the new one is coming in from Flagstaff in about a week. Wahoo! Thanks a lot LG. Your consumer “home” appliance division is now on my sh!t list.
This dude as a lot of venom, chances are it’s user error. Mine work fine, my Dad’s have been flawless for two years, even through a fire. LG rocks!!
User error? Is your head screwed on right? The manager of geek squad and supervisor of the home appliance dept. Was at my place trying to get this piece of crap to work. Two defective units! Watch the video again!
Keep in mind that I’ve burned over 6 hours of my time waiting around for the Best Buy, waiting for the installation and even worse being on the phone with Best Buy and LG. Going through this painful process once is bad enough, but twice on the same exact model?
Lucky for you. I feel this guy’s pain. He has every right to be pissed. If you’re going to pay that much for something, it better work as expected out of the box!
Sounds like he’s pissed that he spent the money in th first place.
Have you tried leaving it unplugged for a couple minutes and then plugging it back in?
Over an hour.
I’m sure LG will come through for you.
That’s what you get for buying korean.
I’ve had an LG combo washer/dryer for about 4 years now, works like a charm.
Our only hiccup was when we washed something that shedded, it clogged up the inline water strainer. Cleaning that was a bit of a hassle, but doable, and quickly fixed the problem.
Overall I would buy another LG washer in a hearbeat. Sorry about the frustrations you’ve had, but hopefully when yours gets fixed you’ll appreciate the efficiency and quietness of it.
Good luck.
i want my 3 mins of my life back for reading this stupid article
It took you 3 minutes to read this???
I have an LG fridge that broke its door hinges within a few days of being delivered and an LG microwave whose buzzer doesn’t work anymore. They are good looking, nicely featured, unreliable appliances. Until recently, there were no places on line that you could order replacement parts, either.
Don’t blame LG! It sounds to me like your Best Buy installers screwed up. The first washer was most likely in demo mode. And the second one probably didn’t have it’s shipping bolts removed. Getting two lemons in a row sounds a bit far fetched to me. But hiring a bunch of morons to keep up with holiday delivery demands seems a lot more likely.
I used to work for best buy, and I can tell you that it’s very probable Joe is correct. If it involves technology and training best buy is absolutely horrible at making sure its employees are capable of responding to customer needs. Why do you think they abandoned their in-home tech services and bought out geek squad? The simple answer is they couldn’t train their employees and implement a successful technically oriented service in house.
I just got my LG SteamWasher and SteamDryer delivered today from BestBuy. Not only are the beautiful (navy blue w/pedestals), but they work wonderful. I’ve washed everything I could stuff in there today.
LG frontloaders are designed to be installed on “solid flooring” which means concrete. If you install inside your house, you are most likely going to get extreme vibrations thoughout the house.
Funny, the sales people didn’t mention that little tid-bit and of course, it’s the consumers fault for not reading the installation manual that is not available until after the piece of crap has already been installed.
And, no, it ain’t the shipping bolts…
My husband just purchased the LG 4.6 steam-washer in cherry red yesterday. It was beautiful….. but needless to say - it is in his truck being returned to Sears for the very same thing that Vincent N. had wrong with his washer!!! The cycle was broke and would only stay on cotton - not to mention the water temp light was not working….so I did not know if I was washing on hot or cold. Last….after just one load of washing it went into the I am not working at all mode. I thought I just had a lemon - but now after reading all of your comments I am thinking the model is crap like Vincent said?????
Had to post again - upon returning washer to Sears store - my husband said the gentleman from Sears said that this was the 6th LG washer (same 4.6 steam type model) to be returned this month!!! Pretty scary with a price tag of $2,500.00 for the washer/dryer.
I bought this washer and dryer too. LG came-out 4 times to fix problems with both units.
The washer control circuit board is crap and cannot take any stress. I found that if I loosened the screws holding it in the cheap plastic panel, then the board was no longer stressed and it started working again. The LG repair guy replaced the board twice before I figured this out for him.
My washer and dryer are out of warranty now, so I have been fixing them myself. Finding parts for these babies is fun too because they refuse to sell to consumers. They have already stopped making some parts for these models. So soon I will have to just throw both units away.
I purchased a Kenmore Fridge from Sears about the same time (for a new house). It too is starting to have problems. I learned today that it is actually made by LG. It has a leaky
drain water pipe. It also has a cheap plastic door latch that has broken. The latch should cost about $2.00 But it is riveted to the door under the door seal. So you can’t buy just the door latch, Sears/LG says I need to buy a whole new door for $300. I also learned today that this Fridge has a recall order from the Fed. Gov. because of a faulty compressor capacitor that can start a fire.
Note: LG is a Korean company that is a merger of the “Lucky” soap company and the former “Goldstar” electronics company (also known for “high quality”).
How about buy a Maytag or Whirlpool, you know American Made appliances. They will have larger higher torque motors, better valve seals and last much longer. You might even keep a blue collar worker from being laid off.
Mike,
It would be nice if they still made those brands in the USA. The Whirlpools are made in Germany, Maytags in Germany, Kenmore’s all over the place. Sorry. They are at least american based companies. The shareholders will appreciate it. Sears will too.
Part Time Appliance Guy.
Love my LG washer and dryer! Sorry you’re having so much trouble.
I noticed the POWER button light doesn’t work on your washer, either. Besides, the dial squeaks when you turn it. Sounds to me like it’s more of a Best Buy problem than an LG problem. Who knows where that thing was or if it was even a new one. Mulitudes of people probably wailed on the dial, going “listen to the pretty music.”
Here in Austin, TX, you get a $100 refund from the county when you buy one of these washers because they are so efficient. They even generate there own electricity and are basically perpetual motion machines during the spin cycle once they are up to speed. You can actually grab the drum of the washer (while the machine is unplugged), spin it and the lights on the control panel will light up.
Hope everything worked out for you
By the way, I bought mine from a local appliance dealer here in Austin and paid $1,399 for the pair! The retail on the washer alone was $1,399. Miine are the non-steam models. Didn’t see a need for that.
Well I bought the blue top of the line steam machines and I agree they suck!! My washer since the first week has a mold smell ALL THE TIME. Getting service has been terrible, they came out and said it’s normal and have to use whirlout to get the smell out. That doesn’t work either. Now the solution is to basically clean the entire machine after every use. Have tried that and still smells. Just bought new kenmore elite and am dumping lg!!