SlashGear Japan
Attention all Dell laptop owners. Contact Dell Battery Replacement Hotline at 1-866-342-0011, if you purchased your laptop between April 2004 and July 18, 2006 (check detail info below). By the time you’re reading this post, the website https://www.dellbatteryprogram.com/ should be alive and kicking. Dell’s Sr. VP of Mobility Product Group sends out a sincere apologies. It’s important to note that before we start finger pointing – these batteries were outsourced to Sony. They should share in the blame as well. Click through for more details.
Potentially affected batteries were sold with the following models of Dell notebook computers or separately as secondary batteries:
- Latitude: D410, D500, D505, D510, D520, D600, D610, D620, D800, D810
- Inspiron: 500M, 510M, 600M, 700M, 710M, 6000, 6400, 8500, 8600, 9100, 9200, 9300, 9400, E1505, E1705
- Precision: M20, M60, M70, M90
- XPS: XPS, XPS Gen2, XPS M170, XPS M1710
There is a two (2) step process to identify if your battery is affected:
- Check if your battery model MAY be affected. If your battery is not listed, you are not affected.
- Check if your specific battery PPID (Dell Part Piece Identification) is affected. This step is necessary to identify if your battery is affected. Only some batteries within each model are affected. If the battery is subject to this recall you will be automatically connected to a replacement order form.
Step 1: Is your battery model affected?
Goto https://www.dellbatteryprogram.com/ for more info.
Read [NYTimes]
6 Responses to “Dell Battery Recall: 4.1 Million Laptop Batteries”
Mark Stapleton August 15, 2006
One evening just last week I took the company Latitude D800 out of it’s case and almost dropped it because it was so hot. I couldn’t figure out what caused the problem, but took the battery out immediately as I figured that to be the likeliest cause of overheating. As it turns out, I may just barely have avoided a fire. After the laptop cooled down I reinstalled the battery and have experienced no further problem. Although the battery in this particular laptop isn’t on the list on Dell’s web site, I suspect that the recall, although massive, may not even be all-inclusive of the problem batteries (Dell trying to limit their losses). I’ll probably keep the battery out of this machine I use. If you’ve experienced the same kind of problem that I did you may want to get a replacement battery regardless of whether your battery is covered by the recall.
NeutralEwdison Then August 15, 2006
Wow Mark, that is really serious problem, i know you might not want to deal with Dell support :p but i really would suggest you tell them about it.
but it’s good you are not using the battery, losing a limb because of Dell is not even close to funny.
Manufacturer and oem have to start taking responsibilities on their defective product, especially one that could be deadly like this one.
NeutralMike August 15, 2006
I’ve had the same scenario, Mark. I purchased the upgraded 9cell with my Insp 6000 in June 05′. Over the past few months, I’ve noticed that I cannot even touch the battery when left running for over 15 minutes (I keep my laptop on a flat surface which dissipates heat very well).
It is not one of the recall’s, but I will be getting in touch with Dell anyways to voice my concern. This could cause far more injury than what Dell anticipates. Imagine what will happen when a real fire breaks out because of a battery that isn’t on the recall list. Suspicious that it took a computer breaking into flames on video for a “voluntary recall”…
NeutralDave Malone August 15, 2006
Recall is going to cost Dell big bucks, i dont think they would do it without pressure from all sides.
its good you guys demand some answers.
NeutralFacebook User August 15, 2006
recall or not it’s good thing that no one gets hurt yet, or dell will be in deep trouble for sure
NeutralVincent Nguyen August 15, 2006
I still think the biggest recall ever was the Tylenol incident some years back. At least Sony’s splitting the bill with Dell – so they’re not alone.
Neutral