In case you missed the news, some U-Verse customers in a number of different areas around the country have been experiencing service outages since the beginning of the week. When we first told you about the problems, AT&T was being vague on what was causing them and when service would return. Today is a different story, as AT&T is saying that service is returning for many affected customers.
If you still don’t have service, sit tight, because the company claims that service should return for everyone at some point today. Even better is the fact that AT&T will credit those who were affected by the outage, so your next bill might be a little lower than it usually is. Paying less is always a good thing, even if you did have to deal with a service outage for the better part of a week.
Speaking to The New York Times, AT&T spokesman Mark Siegel spoke of the outage. “U-verse service has been restored for the vast majority of our customers affected by the outage,” Siegel said. “We expect any remaining customer issues will be resolved this morning.” Apparently, the outages were caused by a botched software update, so it seems that AT&T has fixed the issue and is definitely ready to move on from this sticky situation.
The outages affected many consumers in a number of different states, seemingly stretching across the south of the US. We’re glad to hear that AT&T is bringing U-Verse back for most today, but we imagine that the company has quite a few angry customers to deal with now. Were you one of the many who were affected by this service outage?