AT&T has begun offering the opportunity to schedule an appointment at any one of their retail locations, similar to the Apple Store’s Genius Bar. Customers will be able to go online on AT&T’s website and schedule an in-store appointment if you’re having problems with your service or if you just have general questions.
The tool looks fairly easy to use, and all you have to do is select the store that you want to make the appointment at, and then select the date and time that you’d like your appointment scheduled for. Then all you have to do is enter in your name, contact information, and the reason for your visit.
The web page also allows you to change your appointment if you already scheduled one, which will definitely be convenient for those who are constantly changing their schedules around on-the-fly. Previously, AT&T relied on a first-come first-serve system, which was a shot in the dark on how long you would be waiting for a representative to help you out.
Most wireless carrier stores rely on the first-come first-service system, but this new scheduling system should definitely move things right a long and make more customers happy at the same time. We’re not sure whether or not AT&T is moving full-time to the new scheduling system, but we’re guessing customers will still be able to walk in to a store without scheduling an appointment and take their chances.