warranty

Xbox One X HDD replacement voids warranty (and so does this screw)

Xbox One X HDD replacement voids warranty (and so does this screw)

Those gamers making an attempt at taking apart the Xbox One X to replace its HDD, take heed: it's not just a simple matter of screws and swapping. As we first addressed in our original full Xbox One X teardown and unboxing, there's a warranty break that takes place almost immediately upon attempting to open this hardware up. Today we're going to run everything necessary in replacing said HDD - as well as a set of reasons why most people will want to avoid it.

Continue Reading

Pixel 2, 2 XL Preferred Care will no longer have deductibles

Pixel 2, 2 XL Preferred Care will no longer have deductibles

It’s crisis management season over at Google. What should have been a great end to 2017 is turning out to be a PR disaster that no software update can easily fix. In order to show customers that it is confident in the quality of its devices, Google has been encouraging owners of the beleaguered Pixel 2 XL and Pixel 2 to take advantage of the device’s manufacturer warranty and get theirs replaced or repaired. Google even extended that warranty from one to two years. That generous gesture, however, has run afoul of those who actually paid to have that warranty extended to 2 years under Google’s Preferred Care offer.

Continue Reading

The iPhone X makes a strong case to buy AppleCare+

The iPhone X makes a strong case to buy AppleCare+

The iPhone X is arguably a beautiful device, even with that notch. Some have fallen in love with it, even before the phone actually ships to anyone in the world. But the iPhone X is also without question an expensive device, costing $1,000. Given that price, it seems that putting in another $200 for AppleCare+ seems to be pushing it. You might simply shrug your shoulders and leave your fate in the hands of chance and good fortune. But you will, in effect, be leaving it up to chance and good luck to save you from spending $550 for each and every unforeseen incident, which is always lurking around the corner.

Continue Reading

LG V30 to also get Second Year Promise warranty

LG V30 to also get Second Year Promise warranty

The LG V30 hasn't yet actually landed in US shores but it is already sweetening the pot, so to speak. In addition to possibly having one of the most accessible prices among this year's top of the line smartphone, AT&T may have accidentally leaked another offer that could make LG's 2017 champ even more desirable. Like the LG G6 before it, LG might offer the V30 with a two-year warranty instead of just one under its "Second Year Promise" program.

Continue Reading

Google reportedly stopping all Nexus 6P RMAs

Google reportedly stopping all Nexus 6P RMAs

If you ask around Android circles, you’ll probably be surprised (or not) to find out that the Nexus 5 is largely regarded as the best, and probably last greatest, Nexus phone. While definitely not perfect, everything that followed were significantly less perfect. And the last Nexus phone made, the Nexus 6P, is to date, an unmitigated disaster. Tired perhaps of the never ending requests to return defective units, Google is now reported to have changed its mind and will no longer replace what is probably the last of the Nexus line.

Continue Reading

This is how much an iPhone X AppleCare+ will cost you

This is how much an iPhone X AppleCare+ will cost you

The iPhone X is easily the most expensive “regular” smartphone to date. But, truth be told, people will be willing to pay that price, especially if they can get it subsidized or discounted. Those, however, won’t be mitigating the cost of Apple’s AppleCare+ extended warranty, which practically adds another $200 on top of that $999 for the iPhone X.

Continue Reading

Detached back cover on your Apple Watch 1? Get it fixed for free

Detached back cover on your Apple Watch 1? Get it fixed for free

If you own one of the first generations of Apple Watch and find your wearable’s back suddenly naked, fret not. Even though the smartwatch is more than 2 years old and Apple already has a 2nd gen line, you can still get it repaired free of charge. That’s because Apple has just extended the warranty of its very first wearable due to that exact same issue and the warranty period now covers three years from the date of purchase.

Continue Reading

Here’s how to avail of the LG G6’s Second Year Promise

Here’s how to avail of the LG G6’s Second Year Promise

Although offering warranties is a long standing practice in the consumer market, Samsung's misadventures with the Galaxy Note 7 last year has put such programs under the microscope. Although LG insists it isn't simply reacting to that, it does admit that consumers have put reliability as a priority for their next phone purchase, something that the LG G6 promises to provide. To further increase their peace of mind, LG is now offering what it is marketing as its Second Year Promise, practically extending the original 12-month manufacturer warranty to 24 months.

Continue Reading

iPad Pro Smart Keyboard gets free repairs for three years

iPad Pro Smart Keyboard gets free repairs for three years

There are two things that really define an iPad Pro: the Apple Pencil and the Smart Keyboard. Without these, they are basically just more powerful iPads. So when one of the two starts acting up for quite a number of users, you can bet there's some trouble brewing. To prevent a potential backlash and PR nightmare, Apple has supposedly circulated an internal memo that instructs staff and service centers to allow for free repairs of the Smart Keyboards for up to three years from its purchase.

Continue Reading

First-gen Apple Watch gets another year of warranty coverage over battery issues

First-gen Apple Watch gets another year of warranty coverage over battery issues

If there's one thing Apple has a great reputation for, it's servicing their devices and addressing product defects when they're under warranty. This should come as a relief to owners of the first-generation Apple Watch, as the company has just added an extra year to the smartwatch's warranty to cover growing reports of damage caused by the battery.

Continue Reading

iPhone now eligible for AppleCare+ up to 1 year after purchase

iPhone now eligible for AppleCare+ up to 1 year after purchase

Good news for iPhone users prone to dropping their device sometime after purchase: Apple has updated its AppleCare+ insurance program, allowing coverage to be added to an iPhone up to one year after it was purchased. This is a hefty update to the previous 60 day timeframe limit, and should put users' minds at ease with regards to damaged screens.

Continue Reading

Apple backtracks on third-party iPhone screen repairs stance

Apple backtracks on third-party iPhone screen repairs stance

While Apple is still fighting proposed “right to self-repair” on one hand, it is somewhat softening its stance on unauthorized repairs on the other hand. It isn’t a full U-turn, mind, but one that only covers a very specific and limited case. Previously, Apple would flat out declare that an iPhone screen repaired or replaced by a third-party fully voids the phone’s warranty, no questions asked. A leaked internal memo to Apple Stores and authorized service providers now instruct them to honor the warranty but under certain conditions only.

Continue Reading

1 2