Microsoft Surface Laptop

This leaked memo just made Microsoft vs Consumer Reports fascinating

This leaked memo just made Microsoft vs Consumer Reports fascinating

Microsoft's war over Surface reliability with Consumer Reports has taken another unexpected turn, with leaks suggesting a combination of ambition and inexperience led to higher than expected return rates. The two companies came head to head last week, after Consumer Reports took the unexpected decision to strip Microsoft's Surface Book and Surface Laptop of their "recommended" ratings, in addition to warning buyers off the Surface Pro 4. That was down to the worrying results of a survey which suggested Microsoft's laptops and tablets were the least reliable in the industry.

Continue Reading

Microsoft fires back at Consumer Reports’ Surface slight

Microsoft fires back at Consumer Reports’ Surface slight

Microsoft has pushed back at Consumer Reports' decision to strip the Surface range of its "recommended" award, arguing that its actual reliability is much better than was claimed. Consumer Reports had previously granted both the Surface Laptop and the Surface Book its coveted recommendation, based on factors such as performance and design. However, it backtracked after surveys of existing Surface owners reported significantly higher problems with their laptops and tablets compared to the rest of the industry.

Continue Reading

Microsoft Surface vs Consumer Reports: What you need to know

Microsoft Surface vs Consumer Reports: What you need to know

Microsoft might be reconsidering its Consumer Reports subscription today, with the news that the Surface Laptop and Surface Book have both been stripped of their "recommended" status. Concerns about reliability of the Surface line-up as a whole have prompted the review organization to backtrack on its awards, in addition to suggesting that the Surface Pro shouldn't be among your top considerations for a 2-in-1 hybrid, either. Microsoft is suitably outraged, as you'd expect, and indeed there are some big questions around just what Consumer Reports is testing and how they're doing that.

Continue Reading

Consumer Reports just un-recommended Microsoft’s Surface range

Consumer Reports just un-recommended Microsoft’s Surface range

Consumer Reports has withdrawn its recommendations for Microsoft's Surface laptop and 2-in-1 range, citing concerns about reliability after polling owners. The decision particularly impacts the latest Microsoft Surface Laptop and the Surface Book, which the reviews organization had initially awarded its coveted "recommended" designation. However, Consumer Reports says it also applies to the Surface Pro released earlier in the year.

Continue Reading

Microsoft Surface Laptop Review: The anti-MacBook Pro

Microsoft Surface Laptop Review: The anti-MacBook Pro

Microsoft knows how to make sleek hardware. If the Surface Book is handsome but bulky, and the Surface Pro is more minimalistic but suffers a less-compelling keyboard, then the Surface Laptop falls happily in-between. You don't get a fancy detachable display, no, or even a 360-degree hinge. Instead, it's a neatly finished, beguiling traditional laptop form-factor with some eminently pleasing material decisions.

Continue Reading

Surface Laptop now lets you go back to Windows 10 S from Pro upgrade

Surface Laptop now lets you go back to Windows 10 S from Pro upgrade

While the Surface Laptop is a thing of beauty, there are a few things that make it somewhat less appealing. There's the rather exorbitant price tag for a computer aimed at students. There's also the rather disappointing repairability score iFixit recently discovered. And then there's the one way ticket from the limited environs of Windows 10 S to the full power of Windows 10 Pro. Now at least one of those problems has been solved. And, no, it's not the price.

Continue Reading

Upgrader beware: the Surface Laptop is a DIY nightmare

Upgrader beware: the Surface Laptop is a DIY nightmare

If you're tempted by Microsoft's beguilingly Alcantara-clad Surface Laptop, be warned: if you ever take it apart, don't expect it to go back together again. That's the cautionary tale shared by teardown specialists iFixit, which took various tools to the recently-released ultraportable. As you may have guessed, given the way the laptop industry is trending, the news isn't good for those who want to do their own DIY.

Continue Reading

Surface Laptop: The 5 things you really need to know

Surface Laptop: The 5 things you really need to know

There are a few different things users will need to know before they purchase - or once they've already purchased - the Microsoft Surface Laptop. In this device is Microsoft's newest best hope to take on their biggest competitor's main notebook - the MacBook. At the same time, this device is the headliner for a software suite that's not necessarily going to work all that well for all the people who plan on purchasing the hardware.

Continue Reading

This is the Surface Arc Mouse Microsoft didn’t talk about

This is the Surface Arc Mouse Microsoft didn’t talk about

The student-friendly Windows 10 S and the not so student-friendly Surface Laptop were, of course, the stars of Microsoft's education-centric show. But in the flurry of announcements, Microsoft ran out of time to introduce something that featured prominently in its PR images and videos. Never fear, Microsoft at least didn't forget to put up a product page for it. The Surface Arc Mouse, basically a redesigned Arc Touch mouse, will be ready to match your Surface Laptop's style when they both launch next month.

Continue Reading