Dell’s Venue Pro was meant to be hitting eager Windows Phone 7 users’ hands last week, having gone up for pre-order on December 1, but it seems the QWERTY smartphone has been quietly delayed. Multiple pre-order customers on xda-developers are reporting that Dell has updated their shipping estimate to January 6 2011, despite having told several people that the handset had already shipped.
Unfortunately, it seems Dell customer services are tricky to pin down with a consistent explanation for the delay. Excuses so far include “excessive demand” and “a missing part”; meanwhile Dell has seemingly failed to notify many pre-order buyers that there’s a problem, despite the company’s Twitter representatives claiming that “Dell should be calling you regarding this to give you some options.”
We’re trying to get Dell’s feedback on the situation to hopefully clear up what’s happening, but it looks like those who expected a Venue Pro under the tree this holiday season will have to make do with a cardboard cut-out until early in the new year. More on the Venue Pro here.