Comments on: Week-Long Verizon BlackBerry Outage Caused by “System Update”?

By: MargieK

MargieK — Wed, 25 Jan 2012 15:40:00 +0000

I’m just noticing the problem today (BB worked fine yesterday); I can’t even make phone calls. I’m in Colorado

By: Creznik55

Creznik55 — Tue, 18 Oct 2011 02:10:00 +0000

I keep losing so much data. Messages are not going in the correct folders and this is just getting very frustrating. When will this end?

By: Capiccirillo

Capiccirillo — Sun, 16 Oct 2011 19:19:00 +0000

I haven’t had any service in days on my blackberry, I had to switch over to my cracked droid in order to have access to a phone. It has been very frustrating

By: darwin

darwin — Thu, 13 Oct 2011 13:00:00 +0000

Not only is my email non-existant but my email on my laptop has been compromised. I started getting junk mail on my laptop at the same time and I feel it is related to the outage of Blackberry. I believe Verizon owes me another phone since this one is 4 months old.

By: Vickys00

Vickys00 — Sat, 21 May 2011 13:27:00 +0000

my blackberry is showing no service since friday 5.00am 20.5.2011 and is still showing that and it is now sat. 21.5.2011 4.00pm

By: Pete

Pete — Sat, 29 Jan 2011 14:32:10 +0000

Started having problems getting mail on the morning of the 28th on my vz blackberry. Finally called Verizon and updated programming. Got 35 emails. Haven’t received another since then and device shows it can’t connect to the mail server. Seems like the problems continue for Verizon. No problems with my Tmobile bb though.

By: Mike

Mike — Sat, 29 Jan 2011 14:31:52 +0000

Service is San Jose had been intermittent all week, now no e-mail for 10 hours. Verizon Rep sounded helpless, blamed Blackberry. It must be nice to have the best network.

By: Jay

Jay — Thu, 27 Jan 2011 23:18:19 +0000

I’m in Chicago and we’re seeing sporadic delays on our Verizon devices as well. Oddly enough some people’s seem to work fine but many of us are seeing bursts of emails. I’m the BES admin here and running messageflow it shows that it started late night on Jan 16th (Sunday night) and it’s still going on as of Jan 27th. I’ve got a TMobile BB connected to a duplicate mailbox both of us receiving scripted emails every 5min and it hasn’t had a single delay all day. The Verizon has had several spurts of delays even after hard resetting it and re-registering it on the routing table. No answer yet but most of us are on Verizon and it’s not looking good for them.

By: Jen

Jen — Wed, 26 Jan 2011 18:32:31 +0000

I manage BES for over 100+ users. I have 2 people who have been without any email/internet since Friday and as of 1/26 10AM they are still down. Thank God it’s only 2 users or everyone would be screaming. Verizon Rep blamed it on RIM too.

By: dyjoec

dyjoec — Wed, 26 Jan 2011 16:42:47 +0000

Still not fixed in San Diego, according to my users.

By: Dr. Laura P

Dr. Laura P — Wed, 26 Jan 2011 16:30:27 +0000

Update:

Just got off the phone with verizon…so angry now. Was told the patch was put on the towers, not sent to our phones. The problem Was supposed to be resolved this morning, told her it was not. She told me she would ” pass the info along” but doubted they would start opening tickets yet. PLEASE’ those of you still having issues call and tell them. Likely they will do nothing unless they continue to get complaints. What they have done in my opinion is partially fix the problem and some people may accept the current state. When she tried to sent service books, they were delayed because of problems still connecting to BIS. My emails have delays unless I open the browser to flood their arrival….

By: Dr. Laura P

Dr. Laura P — Wed, 26 Jan 2011 15:08:22 +0000

Ok…it is Wednesday morning….the morning verizon promised all would be fixed….NOT! Data is up, but emails still delayed. Not by as long,but still delayed…the same mail that arrived INSTANTLY on both my iPod touch and my iPad. I am so frustrated and angry…moremthan a week of this outage for me…

By: JC

JC — Wed, 26 Jan 2011 07:14:32 +0000

i’m in california and have had no no data connection (aside from the occasional intermitent burst) since Friday. the problem has not been resolved. have never had a problem this big with verizon before. 5 days and counting with no data connection.

By: Alex

Alex — Wed, 26 Jan 2011 06:59:50 +0000

I live in Los Angeles. I haven’t had reliable data for OVER a WEEK. I have to cycle on/off with my radio to get messages to send and receive. It’s extreeeemely irritating. They better fix this tonight.

By: John

John — Wed, 26 Jan 2011 06:34:21 +0000

I run our company’s BES server and am experiencing this problen on all our VZW Blackberry devices in the Los Angeles area. We have a few phones on AT&T and they aren’t having any issues.

By: Cameron DuPre

Cameron DuPre — Wed, 26 Jan 2011 06:15:51 +0000

I’m on a Tour here in Los Angeles and am WELL into a full week’s worth of data outage. I’m actually typing this out in my iPhone. Data capabilities seem i come in and out in waves as described above. This has gone on for far too long, will be requesting credit of some sort to our account. Not a good sign.

-Totally frustrated in Los Angeles

By: Dr. Laura P

Dr. Laura P — Wed, 26 Jan 2011 05:39:41 +0000

I am in southern CA, and have been dealing with intermittent data and delayed emails for about 2 weeks. The worst part for me is verizon’s deceptive and incompetent response. Oh.. The wasted hours on hold…and the worst for me is that EVERY time the first tier of tech support is not aware there is an outage until I INSIST ther is because it is all over the internet and since tier two did acknowledge an outage. Of course, I was always told the outage is rim’s fault. I am thinking that verizon is just not not as motivated to service their blackberry customers because they have their android,and soon to come iPhone. Tonight, my emails are still delayed. So afraid that i am going to wake tomorrow to find it isn’t repaired and I will just go ballistic.

By: Angie

Angie — Wed, 26 Jan 2011 04:56:50 +0000

Didn’t have a single problem with my Storm 2 until this morning. When I called Verizon, they told me it was a known issue with no ETA on a fix as it was related to RIM’s connectivity to the Verizon network and out of their hands. I know I should feel pretty lucky this problem has just now caught up to me (I’m in Indiana), but this has been one hell of a frustrating day with no email, sporadic texts, no BBM, or other connectivity.

I might as well have an old school LG flip phone….it would be more useful than my Blackberry is right now.

By: Cindy Little

Cindy Little — Wed, 26 Jan 2011 04:47:40 +0000

I have not had any email since Friday night 1/21/11. I am really frustrated by the Verizon reps who simply say it is a Blackberry problem. Finally on Monday 1/24/11 a Verizon rep said it was a Verizon/Blackberry problem. I am paying for internet and email access. I have not had that for the past 4 days. Where is customer service???? Has Verizon decided that their subscribers “can’t handle the truth”?

By: rdb

rdb — Wed, 26 Jan 2011 03:44:59 +0000

have a bold, internet and bbm out since Thursday.

By: lacat

lacat — Wed, 26 Jan 2011 03:01:22 +0000

Ditto this for Los Angeles. Verizon reps seem unaware of this issue. I took my old Curve in and they were baffled. No fixes worked, so they sent me a replacement. Same problem persists. Been happening to me since at least 1/15. So, I’m well more than a week into this. It’s not only bad for Verizon, it’s bad news for Blackberry. I’m already making plans for the switch to iphone.

By: Dr. Steve

Dr. Steve — Wed, 26 Jan 2011 01:58:57 +0000

My Verizon Blackberry Bold 9650 has been out since last Thursday. I can phone but nothing else.

By: WB

WB — Wed, 26 Jan 2011 00:57:20 +0000

Having all these issues since the 19 th on verizon BB storm.

I called them and raised hell and they refunded all my data plan cost and will give me an additional Credit on a new phone upgrade…

bye blackberry…

By: peter evans

peter evans — Wed, 26 Jan 2011 00:57:20 +0000

Started noticing problem at 5am on Friday and still having trouble this morning. updated host routing table and pulled battery around noon. pretty stable since.

By: RB

RB — Tue, 25 Jan 2011 23:47:56 +0000

Same here in Southern California…Ventura County. BB Storm 2 hasn’t had proper data sevice since Saturday. Verizon tells me today that a patch is being sent tonight to fix it and all users should see repair by tomorrow morning. Damn I hope so!

By: NICK M.

NICK M. — Tue, 25 Jan 2011 22:00:03 +0000

HAVE HAD THE PROBLEM FOR A FEW DAYS NOW. REALLY ANNOYING. BBM USELESS, SO I HAVE TO USE NORMAL SMS OR MMS TEXTING. INTERNET AND FACEBOOK ARE PRETTY USELESS. HAVE BLACKBERRY BOLD AND LIVE IN WEST SAN FERNANDO AREA

By: Terry

Terry — Tue, 25 Jan 2011 21:58:33 +0000

I have had this problem for almost two weeks now. I called Verizon yesterday and the numbnut I spoke to said that this was the first he had heard of it. My IT department at work opened a ticket with Verizon over a week ago.

By: Lindsay

Lindsay — Tue, 25 Jan 2011 21:23:06 +0000

I have the storm 2, and my service just stopped working today. I didn’t know about it until I started to look into the problem today. Hopefully this is just a glitch in the system and it will be fixed soon.

By: Matt

Matt — Tue, 25 Jan 2011 20:23:28 +0000

I called Verizon on Friday about this problem and their tech support passed the buck and blamed RIM.

By: dyjoec

dyjoec — Tue, 25 Jan 2011 20:05:50 +0000

I support about 10 Blackberry users on my BES. Three of them are affected with 2 having intermittent connectivity and one having no connectivity at all (the CEO, of course). Very frustrating. My impression is that this is a VZW problem at its core. VZW support is sympathetic but can do nothing; they don’t have loaner phones (Android or other) and they won’t offer an account credit.

We are done with BB and moving to iPhones on an accelerated timetable now.

By: EC

EC — Tue, 25 Jan 2011 18:21:41 +0000

I support over 300 BlackBerry devices in the so Cal area and we have been having these issues for 3 weeks now. Verizon kept saying nothing was wrong. This week was the absoute worst. Finally a tech at Verizon told me that the problem was with RIM and gave me a ticket number. RIM took the number found it was a Verizon ticket that has been open for the past 3 weeks with no expected fix date. I can understand updates, but why can’t Verizon be upfront with their customers and acknowledge there is a problem! People spend hundreds of hours troubelshooting the Verizon mess.
I was going to swithc to Verizon for my home service, but not after this.

By: AC

AC — Tue, 25 Jan 2011 18:05:25 +0000

A BB Tour user. No Internet since last Tuesday. Calling tech support has been useless, and went to a Verizon store twice. Both times I’ve been told that BB is responsible and there’s no timetable for getting service again. This is the first article I’ve seen about an outage. It’s absolutely unconscionable that neither RIM or Verizon advised customers about the outage. My contract is up in two months and I’m never ever purchasing another BlackBerry again.

By: MP

MP — Tue, 25 Jan 2011 16:52:18 +0000

I’m an hour west of LA. We use BES and most of us have BB Tours. Intermittent email/internet since mid-last week. Our users are extremely upset… we’ve always been a fan of Verizon, but having this amount of downtime is unacceptable.

By: Future - Former Verizon User

Future - Former Verizon User — Tue, 25 Jan 2011 16:48:41 +0000

Currently in Chicago and had this issue with a Blackberry. The fun part is that, after taking the phone to the store to troubleshoot, the tech support guys said that there are NO issues and have been NO issues so the problem must be with my company that sets up corporate email forwarding. Great support and communication guys!
Next thing I knew, email miraculously starting working again. sigh… Verizon, we’ve had our problems in the past but seriously, this is very poor support. At least let us know there is a problem!

Signed,
Future – former Verizon User

By: JS

JS — Tue, 25 Jan 2011 15:16:22 +0000

I’m in Dallas with a Colorado number. Beginning Friday, service was spotty, but data services have been entirely gone now for about 12 hours. Voice and text work, but no email or Internet. Incredibly frustrating.

By: EO

EO — Tue, 25 Jan 2011 14:48:28 +0000

My husband and I both have BBs. We have been experiencing all the same problems listed above for 4 days now. This is beyond annoying at this point. When I call Verizon they claim it is RIM’s problem and have me reset the phones, etc. From the postings to date it appears that it is actually Verizon’s problem. This really needs to be fixed ASAP.

We live in LA, CA.

By: Lenora

Lenora — Tue, 25 Jan 2011 14:44:22 +0000

Email hasn’t worked since yesterday at noon. I’m in Las Vegas.

By: Linda

Linda — Tue, 25 Jan 2011 12:51:00 +0000

I have been experiencing all the issues listed above and so has my husband. We are both on Verizon and have BBs. Went into Verizon today and they told me it was a RIM issue. At least 4 other BB owners came in while I was there and they were not happy to say the least! My husband’s large company all are issued BBs on AT&T. I checked with their head of IT and no issues with BBs on AT&T have been reported to him. We have always been die hard devotees of Verizon. But Verizon’s lack of taking responsibility here is beyond off putting. Completely understand things happen, but this has been going on since early last week here in Los Angeles. Enough already. Thanks for sharing the info on this thread. Very helpful.

By: clos213

clos213 — Tue, 25 Jan 2011 06:57:29 +0000

I’m also in the lax inglewood area and also no service since late Thursday night.
very mad…..need a fix…

By: cagirl

cagirl — Tue, 25 Jan 2011 06:26:17 +0000

same thing here in orange county.