Verizon starts refunding wireless over charges to customers

Oct 4, 2010
2

Verizon Wireless has announced that it is set to beginning issuing refunds to its customers for over charges made on data plans. The refunds will start this month and carry over into November. The wireless carrier says that it is notifying about 15 million customers through their bill messages that they are applying credit to their account.

The credits are being called refunds for mistaken past data charges. If customers are no longer on the Verizon network, they will be mailed checks for refunds. Verizon states the overcharges were made from data session on mobile phones without data plans that the user did not initiate. The customers would have normally been billed at $1.99 per megabyte.

The data charges were caused by small data exchanges performed by software on the phone that was built-in; some were due to accessing the web both of which should not have been charged. In most cases, the credits will be in the $2 to $6 range though some will get larger credits.


Must Read Bits & Bytes