A look into the trends of salespeople in Verizon Stores has discovered that the company may be training its employees to tout the benefits of 4G LTE on Android so that it makes the iPhone pale in comparison, with some sales personnel even being quoted as calling the iPhone “outdated.” CNN found a notable number of users who had stories of going into a Verizon store wanting to buy an iPhone but being convinced to buy something like a Droid Razr instead.
Reporter David Goldman wrote, “I had 10 conversations with Verizon sales representatives in New York stores, on the phone, and in online chat sessions, asking about my options for a new smartphone.” “Here’s what I found: Next time you walk into a Verizon store looking to buy a smartphone, expect the hard sell on a 4G Android device,” he continued.
He said that in 100% of his discussions, the sales reps pointed him toward the Droid Razr, the Droid Razr Maxx, or the Lucid – all of which are powered by Verizon’s high-speed LTE network. Not once did he receive the iPhone as a recommendation. In response to Goldman’s report, Verizon released a statement saying, “Our sales force’s mission is to ensure customers are familiar with our product line and to match the customer with the right device to best meet their needs.”