Comments on: Touch Book feedback continues: beta hiccups or unfair critique?

By: slickthug

slickthug — Mon, 31 Aug 2009 05:37:12 +0000

im also cancelling my preorder today.
i agree software can always be fixed but if its hardware its a different story even if they say its ‘open hardware’

the product seemed to be a great concept at start but it didnt turn out as expected (for now?)

they also answered my emails promptly but then i didnt like them responding with ‘unfortunately’ all the time.

they have also responded with ‘unfortunately this information has not found its way to the support staff’ – i thought they were a small company, how long does that information take to travel?

i belive its fair to be honest. if you felt negative about the product then thats ok. as said before its a beta product and thats what betas are for. to get feedback on what need improvement

i think ill wait this one through, for a year or so and see how it compares with other touchscreen netbooks and see what other problems people find

By: palmfox

palmfox — Fri, 21 Aug 2009 23:10:29 +0000

My concern about this is two fold. The first, a company should have a customer service telephone number on their website. Even if it just goes to a voicemail. I want the ability to contact someone. The second, is the how a company who has a known number of pre-orders, which have been secured with a credit card number, can fail to order enough in it’s first production run to at least cover the majority of the pre-orders. It’s not like you didn’t know a minimum number to order, you have the credit cards.

While they responded to my inquiries in a timely manner, I was always the one who had to initiate contact. I could never get even a ballpark as to the ship dates. Be a little forth-coming. I pre-ordered mine on March 14. July 20th I got an e-mail that my order was in query. I thought, great!, I should have it in a few days.. nope.. I still don’t have it, and I can’t get anyone to tell me when I will. Based on the comments I’ve seen, I am not going to pay $400.00 to be a beta -tester for both hardware and software. I would be more then willing to beta test software, but not the design flaws shown in the hardware… sorry, I cancelled my pre-order today.

By: gorkon

gorkon — Fri, 21 Aug 2009 13:17:01 +0000

Here’s what I think…I think you can be a fan of something but still have some complaints about a design. I don’t care how much time you have invested in a product. If the build quality is bad it’s bad. If you ask me, small companies should be more open to these kinds of issues. If the touchscreen isn’t responsive then that is a problem! If it tips over at times when using the keyboard….that is a problem! Beta software being shipped on a device? I don’t generally have a problem with that but the problems seen across the web aren’t software issues as much as they are hardware issues. A company should be open to criticism as that is the way they can make their product better. Period.