AT&T has managed to beat out all its rivals in the latest mobile phone customer service survey conducted by Vocalabs, despite being ranked worst by Consumer Reports. According to data collected from the firm's survey, which involved telephone interviews immediately following a customer service call during the last three-month period in 2011, AT&T had the highest percentage of customer satisfaction among the four major US wireless carriers.
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‘Sprint’ Stories
AT&T takes top spot in mobile customer service
HTC stripping Carrier IQ from CDMA phones this month
HTC has confirmed that it is removing any lingering trace of Carrier IQ from its CDMA handsets, including the HTC EVO 3D, as it moves to address the PR nightmare of the usage-tracking system. Furore over Carrier IQ broke late last year, when it was suggested by privacy advocates that some carriers and device manufacturers were preloading tracking software that periodically sent back user-information.
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Galaxy Nexus and LG Viper with 4G LTE unveiled for the Now Network
The Galaxy Nexus and the LG Viper have been announced to be two new 4G LTE smartphones launching in early 2012. The two handsets along with a Sierra Wireless Tri-Network (3G, 4G, 4G LTE) mobile hotspot, will be the first three devices that will run on the third largest US carrier's brand new 4G LTE network.
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LightSquared catches a break; Sprint offers extra 30-days to get FCC approval
We have been following LightSquared and its woes getting the FCC approvals it needs for its speedy wireless broadband network. In FCC testing the LightSquared tech was found to disrupt as much as 75% of the GPS devices that are on the market today. LightSquared refuted that and offered to use a lower power mode that would interfere less.
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AT&T iPhone 4S crushes Verizon in data testing
AT&T’s HSPA+ network is the carrier’s iPhone 4S trump card, according to data speed analysis in the US, delivering websites twice as fast as CDMA rivals like Verizon. The fifth-gen Apple smartphone bested competing carriers on page rendering, uploads and downloads, analysts Metrico Wireless found in their testing of the iPhone 4S, though Verizon proved slightly more stable when it came to connecting – and not dropping – calls.
Sprint slaps lock on iPhone 4S SIM
Apple giveth, and Sprint taketh away. Just as official unlocked iPhone 4S sales kick off through Apple's own webstore, news surfaces that Sprint will, from today, be locking the SIM slot of the iPhone 4S handsets it supplies. Until now, Sprintfeed reports, the CDMA carrier has been quietly supplying the fifth-gen Apple smartphone unlocked, meaning users could drop in their own choice of microSIM when abroad and bypass Sprint's international roaming fees.
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Sprint needs $7B in new financing after iPhone bet and network upgrades
Sprint is taking a beating in the third spot behind AT&T and Verizon in the US. As the third place carrier bleeds subscribers in droves it opted to pay heavily to Apple to and the iPhone 4S in hopes the smartphone would win customers back. The carrier promised unlimited data with its iPhone to woo customers tired of throttling and overage charges to its network.
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iPhone 4S speed test: AT&T vs. Verizon vs. Sprint
The iPhone 4S hit stores today, now being offered through AT&T, Verizon, and Sprint. The phone is identical on all carriers with each having to differentiate based on other factors like network speed, reliability, customer service, and data plan terms. If you're still undecided about which carrier and network speed is key to your decision, then definitely check out this speed test video of all three iPhone 4S models side-by-side after the cut.
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iPhone 4S pre-orders sold out, Apple orders more
Despite not being the more dramatic iPhone 5 revamp, the iPhone 4S isn't doing too shabby. It may very well be Apple's best-selling smartphone and now pre-orders for the entry-level $199 iPhone 4S are reportedly sold out on all three partnering US carriers. Pre-orders for the iPhone 4S on the very first day were said to have passed the 1 million mark, breaking the previous iPhone 4 sales record of 600,000.
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Verizon iPhone 4S SIM unlock rules clarified as Sprint reports total lockdown
When the first iPhone 4S story was written here on SlashGear announcing said device, it was entitled iPhone 4S World Phone revealed – as it turns out, that doesn’t mean the same thing to all carriers here in the United States. What we’ve got for you here is an official statement from Verizon outlining exactly how their iPhone 4S can be unlocked, just as it should be, when you’re planning on traveling abroad. On the other hand, Sprint today confirms that they have no such plans to reveal the process to unlock their iPhone 4S because with them, no such ability exists!
Sprint: 15 LTE phones, tablets & modems by end of 2012
Sprint has promised that its first dual-mode CDMA/LTE phones will reach the market in the first half of 2012, with the expectation of 15 LTE-capable phones, tablets and data cards/modems/mobile hotspots on sale by the end of next year. The carrier confirmed its LTE plans earlier today, with the new devices set to run on a network Sprint expects to have operational in 2012, PC Mag's Sascha Segan reports.
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Sprint LTE coming 2012: WiMAX days are numbered
The LTE push in the US continues to gather pace, with Sprint announcing that it will launch its own LTE in mid-2012 using the 1900MHz band. The new 4G network is expected to be built out by 2013, PCMag's Sascha Segan reports, with WiMAX devices - using the 4G network the carrier has so far been pushing - remaining on sale through 2012.
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