RIM CEO Thorsten Heins has published an open apology letter to BlackBerry owners impacted by the service outage earlier today, revealing that up to 6-percent of the company's user-base was affected. The company is still looking into what, exactly, caused the problem, Heins admits, but the chief exec insists that no messages or data was lost during the roughly three hours of downtime.
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‘RIM’ Stories
RIM CEO: “Up to 6 percent” suffered BlackBerry outage
BlackBerry outage downs users on three continents [Updated]
RIM has restored BlackBerry service after an embarrassing outage today, with users across Europe, the Middle East and Africa reporting problems with their smartphone phones. The Canadian company took to Twitter to admit there was a widespread issue affecting users in the three regions, with at least three hours passing before the service was apparently restored. The outage comes nearly on the anniversary of a longer period of BlackBerry downtime, which also synchronized with an Apple launch.
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SlashGear Evening Wrap-Up: September 18, 2012
Welcome to Tuesday evening, folks. Tomorrow morning, HTC will hold its long-awaited Windows Phone 8 event, and unsurprisingly, we received a fair bit of HTC news to report on today. HTC started things off today by teasing a new Windows Phone 8 handset for tomorrow's event, keeping the details short and sweet. Looks like we'll just have wait until tomorrow to find out more. The HTC Windows Phone 8X - also known as the HTC Accord - suffered another leak today, shortly before the phone is expected to be revealed in New York tomorrow.
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RIM and Microsoft strike up a licensing deal for exFAT
Struggling BlackBerry platform holder RIM announced today that it has reached a licensing deal with Microsoft, but instead of RIM licensing out its tech like CEO Thorsten Heins has suggested many times in the past, RIM is the one paying out the licensing fee this time around. The deal gives RIM access to Microsoft's Extended File Allocation Table (exFAT) technology, a system that allows for the easy transfer of large files between PCs and other devices like smartphones.
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BlackBerry sales dwindle to nil in “meaningful number” of US stores
BlackBerry sales in the US have ditched and some stores have failed to sell a single handset from RIM's range in the past month, according to analyst checks, painting a dreary picture of the Canadian company's future. "We believe that current run rates are roughly one-fifth of those we saw in the US just eight months ago," Pacific Crest's James Faucette told AllThingsD, adding ominously that "we found a meaningful number of carrier retail locations which had not sold a single BlackBerry in over a month."
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Number of teenage smartphone owners jumps year-over-year, claims Nielsen
Most of the time, we see smartphone manufacturers marketing their devices toward young adults. That may all be changing soon, as a new Nielsen report says that teenage smartphone owners are growing faster than any other age group in the United States. Nielsen posted the results of a July 2012 study today, in which it found that 58% of teenagers aged 13 to 17 now claim to own a smartphone.
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BlackBerry 10 will be available at Verizon on launch day
It's hardly a secret that RIM is suffering in a big way, and the company is hoping that the eventual release of BlackBerry 10 will be able to pull it out of this rut. RIM has been given a glimmer of hope in the form of a Verizon announcement, with the company's chief marketing officer Tami Erwin telling CNET that Verizon will offer at least one BlackBerry 10 device when the operating system launches.
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BlackBerry 10 L-Series smartphone leaks in video and photo form
If you're waiting for the next generation of RIM's software-toting smartphone, you'll be glad to see the BlackBerry 10 L-Series appearing tonight in a single leaked photo and a hands-on video that'll have you freaking out. You'll be seeing a Battery, a SIM card, and more all-touch interface action than you can handle. The battery is an LS1 1800mAh meaning this device is more than likely near-complete and ready for prime-time action and the software is looking quite square.
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BlackBerry 10 ready for licensing soon according to RIM
The outlook for RIM continues to cloud up as more and more consumers and business users leave the BlackBerry line of smartphones and head to Android or the iPhone. RIM is betting big on the BlackBerry 10 operating system in hopes that it will help turn the company's fortunes around. I think it's going to take more than a decent operating system to lure people back to the BlackBerry smartphone; the company needs compelling hardware as well.
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SlashGear Evening Wrap-Up: August 13, 2012
Another Monday is in the bag folks, so give yourselves a pat on the back. We're starting things off tonight by having a look at the latest iPhone rumors. Current whispers are telling us that pre-orders for the next iPhone will become available on September 12 - the same day that Apple is expected to reveal it - and that it'll become available at AT&T later on in the month. We also caught a glimpse of the reported logic board in the next iPhone, and it seems that this new logic board is leaving room for a larger battery and LTE capabilities.
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RIM mulling NewBay and assets sale
RIM is facing troubling times as it continues to lose money, trying to stem the problem by cutting jobs and focusing development on BlackBerry 10 for a rollout in the first quarter of 2013. In the meantime, the company is hoping to sell off some unwanted assets, not unlike what Nokia has been doing as of late. According to Reuters, RIM is looking for a suitor for NewBay, its cloud services provider.
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SlashGear Evening Wrap-Up: August 10, 2012
Welcome to Friday everyone. The weekend is here is last, and what better way to kick it off than with a giveaway? We've teamed up with NVIDIA to hand out three 16GB Google Nexus 7 tablets, so be sure to enter (but read the rules before you do!). Apple and Samsung's ongoing patent trial gave us a glimpse at sales numbers for both companies today, and we also found out that Apple is looking for a whopping $2.45 billion from Samsung. Even though Google has remained publicly silent about this whole suit, it turns out that it has been providing support for Samsung behind the scenes during the trial.
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