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NPD: Apple tech service key to repeat customers

NPD: Apple tech service key to repeat customers

Analyzing the way Apple customers work with their products and their store or choice this week was the NDP Group, this study revealing that 60 percent of Apple customers surveyed were more likely to come again after positive tech service. This study comes right alongside (incidentally) a supposedly "leaked" document for Apple Genius training earlier this morning that make it clear that Apple's Genius Bar is trained to make the customer happy - and of course to fix their devices, too. The NPD Group's "Tech Service Study" took on a collection of Apple product owners and found that the tech service piece of the Apple puzzle had a massive effect on their overall perception of the company.

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Apple Genius Training student workbook “leaked”

Apple Genius Training student workbook “leaked”

This week someone at Gizmodo has gotten their hands on a workbook of training documents used by Apple to make sure their Genius Bar works for the customers that need it. While it might seem that any Apple document not meant to be seen by the public would be full of undeniably valuable or otherwise magical information, here the content is essentially bland. The majority of the manual, it would seem, is dedicated to making sure that each Genius makes the customers they work with happy - and satisfied enough to buy products in the future.

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Genius announces Lychas HS-G550 folding gaming headset

Genius announces Lychas HS-G550 folding gaming headset

Many gamers prefer to wear headphones rather than use external speakers when they play video games for a lot of reasons. Sometimes the reason is more privacy so you play a game without bothering other people nearby. However, many people prefer headphones because you can pick up more nuances of the sound, and in some video games that can make a difference because you can hear when the enemy is nearby.

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Genius EasyPen M610XA tablet shipping for $169.99

Genius EasyPen M610XA tablet shipping for $169.99

If you’re looking for a pen-based graphics tablet that isn’t made by Wacom, why not take a look at Genius? The company has revealed its latest entry into the tablet market, the EasyPen M610XA. The tablet comes with a 6-inch by 10-inch working area that easily connects via USB to your computer., and features a 4000 LPI resolution along with a report rate per second of 200.

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Genius unveils Kids Designers II graphics tablet

Genius unveils Kids Designers II graphics tablet

If you have a child in your family that's a budding artist, always at work on little art projects, Genius has a new product perfect for your little one. The product is a little graphics tablet called Kids Designers II, and the usable area of the tablet measures 5" x 8". The tablet has large buttons that are easy to press with little fingers, and the device is an educational tool that lets kids paint, create, learn, and play little games.

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