Comcast, the company many love to hate, was the subject of a somewhat bizarre customer complaint earlier this month. In case you missed it, the general plot revolves around a comedy of errors in which former subscriber Conal O'Rourke was hit with phantom charges that would not disappear and sent a lot of hardware he did not request. According to O'Rourke, he tried valiantly to have the issues corrected, but after months of effort and lots of promises, nothing was ultimately done about the issues. As a result, the at-the-time customer escalated the issue to the office of the Comcast Controller. Unfortunately for O'Rourke, Comcast decided to escalate the issue, too.