Comcast

Comcast will soon show technician arrival times via app

Comcast will soon show technician arrival times via app

Comcast has announced a new service it likely hopes will win it some favor with often-disgruntled customers -- a mobile app that shows when, exactly, a service technician will be arriving. Users will be able to see this information through Comcast's MyAccount app, and though it will only be available near Boston initially, the service provider is looking to expand it to more customers next year. For now, the program is in an initial trial stage, and the service provider promises to update on what it finds during it.

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Comcast X1 guide starts speaking

Comcast X1 guide starts speaking

Shout at the TV and you may find it answers back, if Comcast's new set-top box system is anything to go by. Intended not so much for armchair critics as it is for those who might struggle with the traditional Comcast X1 menu system, the new "talking guide" walks viewers through what's on. The virtual assistant can also help with scheduling DVR recordings and browsing through On Demand content, while Comcast has more functionality in the pipeline.

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Can you trust Comcast about net neutrality?

Can you trust Comcast about net neutrality?

With President Obama noting his stance on net neutrality yesterday, it gave a big push to proponents of a free and open flow of information. The “last mile” debate will still go on, with various ISPs making their position known, likely behind closed doors. One of the largest, Comcast, posted their stance on the issue today via their blog. Titled “Surprise! We agree with the President’s principles on net neutrality”, Comcast is firmly backing what we want, but may not be in favor of how we want to achieve it.

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Comcast sued by the subscriber it got fired

Comcast sued by the subscriber it got fired

Comcast, the company many love to hate, was the subject of a somewhat bizarre customer complaint earlier this month. In case you missed it, the general plot revolves around a comedy of errors in which former subscriber Conal O'Rourke was hit with phantom charges that would not disappear and sent a lot of hardware he did not request. According to O'Rourke, he tried valiantly to have the issues corrected, but after months of effort and lots of promises, nothing was ultimately done about the issues. As a result, the at-the-time customer escalated the issue to the office of the Comcast Controller. Unfortunately for O'Rourke, Comcast decided to escalate the issue, too.

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Comcast reportedly called subscriber’s employer to complain about complaint

Comcast reportedly called subscriber’s employer to complain about complaint

Comcast isn't viewed favorably by many consumers, and received a lot of criticism this past summer when a recording was published revealing the difficulty a subscriber had when trying to cancel his service. The latest complaint is worse, as surprising as that may be, and it ends on a sad note: Comcast reportedly contacted the subscriber's employer and lied about conversations that took place, leading to the subscriber being fired from his job, and now refuses to release any copies of the conversations to prove they did, indeed, happen.

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Comcast X1 DVR cloud service lets you watch shows anywhere

Comcast X1 DVR cloud service lets you watch shows anywhere

One of the biggest reasons people cite gravitating towards cable cutting is that it better facilitates their needs: many in the modern world are not able to plop down on the couch at a specific time to watch a show, instead catching it later through an online service or by downloading the episode. Comcast has decided to adjust to these needs, announcing that it is "setting your TV and recordings free."

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Comcast is down in several states, it’s not just you

Comcast is down in several states, it’s not just you

This evening Comcast is having issues in a number of states across the USA. If you live in Minneapolis/St.Paul, San Francisco, Houston Texas, Orlando, Atlanta Georgia, Richmond Virginia, Philadelphia, NYC, Claremont New Hampshire, Detroit, Chicago, or Seattle - you’re in the yellow zone. It would appear that problems are revolving around internet, though a small amount of complaints suggest a TV blackout is in effect as well.

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