Comcast

Comcast brings user time scheduling feature to app

Comcast brings user time scheduling feature to app

Comcast is America's favorite company to hate, and it is trying to change that popular view by eliminating some of the hassle customers often encounter. The latest on the chopping block is waiting on hold, at least under certain circumstances. On Thursday, Comcast announced that it had added two new features to its My Account App, one of which allows users to arrange for a Comcast representative to call them, rather than calling and waiting for a representative to become available.

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Comcast launches Xfinity in UHD for Samsung 2014 models

Comcast launches Xfinity in UHD for Samsung 2014 models

When UHD TVs started appearing at tech events this year, one of the biggest criticisms of the new trend is that while hardware is definitely capable and tempting, there is a lack of content that takes advantage of the considerably higher pixel count. In short, there is still a lack of UHD content for these UHD TVs. Seeking to fill in that gap, Comcast has just launched a new app called Xfinity in UHD, designed to bring in UHD content for 2014 Samsung UHD TVs.

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Comcast finally allows HBO GO on Roku

Comcast finally allows HBO GO on Roku

If you’ve got Comcast and a Roku, you might know the pain I’m about to describe. You find HBO GO via the Roku channel list, start to set it up, and suddenly — bam! If Comcast is your cable provider, that’s where it ended. You could find HBO programs via On Demand or the app, but that wasn’t quite as handy as your Roku. Those days are over. Comcast has announced they will be supporting Roku for HBO GO and SHOWTIME ANYTIME.

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Comcast facing class-action lawsuit over WiFi hotspots

Comcast facing class-action lawsuit over WiFi hotspots

Earlier this year, Comcast caught public attention with its home-based WiFi Hotspot network, which utilizes some subscribers' hardware to broadcast a second WiFi signal for other Comcast subscribers to use. As Comcast told us back in June, this secondary usage is tied to the user's own account, not the home subscriber's account. Many still have issues with the feature, however, and now Comcast is facing a class-action lawsuit over it.

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Comcast will soon show technician arrival times via app

Comcast will soon show technician arrival times via app

Comcast has announced a new service it likely hopes will win it some favor with often-disgruntled customers -- a mobile app that shows when, exactly, a service technician will be arriving. Users will be able to see this information through Comcast's MyAccount app, and though it will only be available near Boston initially, the service provider is looking to expand it to more customers next year. For now, the program is in an initial trial stage, and the service provider promises to update on what it finds during it.

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Comcast X1 guide starts speaking

Comcast X1 guide starts speaking

Shout at the TV and you may find it answers back, if Comcast's new set-top box system is anything to go by. Intended not so much for armchair critics as it is for those who might struggle with the traditional Comcast X1 menu system, the new "talking guide" walks viewers through what's on. The virtual assistant can also help with scheduling DVR recordings and browsing through On Demand content, while Comcast has more functionality in the pipeline.

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Can you trust Comcast about net neutrality?

Can you trust Comcast about net neutrality?

With President Obama noting his stance on net neutrality yesterday, it gave a big push to proponents of a free and open flow of information. The “last mile” debate will still go on, with various ISPs making their position known, likely behind closed doors. One of the largest, Comcast, posted their stance on the issue today via their blog. Titled “Surprise! We agree with the President’s principles on net neutrality”, Comcast is firmly backing what we want, but may not be in favor of how we want to achieve it.

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Comcast sued by the subscriber it got fired

Comcast sued by the subscriber it got fired

Comcast, the company many love to hate, was the subject of a somewhat bizarre customer complaint earlier this month. In case you missed it, the general plot revolves around a comedy of errors in which former subscriber Conal O'Rourke was hit with phantom charges that would not disappear and sent a lot of hardware he did not request. According to O'Rourke, he tried valiantly to have the issues corrected, but after months of effort and lots of promises, nothing was ultimately done about the issues. As a result, the at-the-time customer escalated the issue to the office of the Comcast Controller. Unfortunately for O'Rourke, Comcast decided to escalate the issue, too.

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Comcast reportedly called subscriber’s employer to complain about complaint

Comcast reportedly called subscriber’s employer to complain about complaint

Comcast isn't viewed favorably by many consumers, and received a lot of criticism this past summer when a recording was published revealing the difficulty a subscriber had when trying to cancel his service. The latest complaint is worse, as surprising as that may be, and it ends on a sad note: Comcast reportedly contacted the subscriber's employer and lied about conversations that took place, leading to the subscriber being fired from his job, and now refuses to release any copies of the conversations to prove they did, indeed, happen.

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Comcast X1 DVR cloud service lets you watch shows anywhere

Comcast X1 DVR cloud service lets you watch shows anywhere

One of the biggest reasons people cite gravitating towards cable cutting is that it better facilitates their needs: many in the modern world are not able to plop down on the couch at a specific time to watch a show, instead catching it later through an online service or by downloading the episode. Comcast has decided to adjust to these needs, announcing that it is "setting your TV and recordings free."

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