carriers

FTC issues $40 million fine to TracFone for false ‘unlimited data’ claim

FTC issues $40 million fine to TracFone for false ‘unlimited data’ claim

TracFone has been issued a $40 million fine today by the FTC, who have ruled on a complaint regarding ‘unlimited’ data. The carrier was selling ‘unlimited’ data plans to customers, but heavy throttling made those plans unusable at a certain point. Though this ruling is limited to TracFone, it sets a precedent moving forward. According to the FTC, TracFone broke a promise to its customers, and is guilty of throttling data speeds by as much as 90% for some users.

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Survey: T-Mobile has fastest network, happy customers

Survey: T-Mobile has fastest network, happy customers

A five-week long survey of actual smartphone users (that’s you and me!) has yielded some interesting results about how we use our phones, and if we’re happy with our carrier. This study touched on all manner of things, like upload and download speed, connectivity, tech support, and overall bang for the buck. Survey respondent also touched on smartphone availability from their carrier, as well as service and billing. As it turns out, T-Mobile customers are among the most satisfied, and are largely satisfied with their network.

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MetroPCS launches new unlimited 4G LTE plan

MetroPCS launches new unlimited 4G LTE plan

Prepaid carriers aren't for everyone, but they offer perks that some users find more appealing than what they'd otherwise get with one of the big carriers. Often those perks include less expensive monthly service plans, something MetroPCS -- one of several better known prepaid carriers -- has targeted with its new monthly option. As of now, subscribers can get unlimited 4G LTE data for $50/month over T-Mobile's network, eclipsing the rate for unlimited 4G LTE data available through T-Mobile itself and many others.

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Google (again) rumored to be launching their own cellular service

Google (again) rumored to be launching their own cellular service

A persistent rumor has once again reared its ugly head. If it sounds familiar, don’t be alarmed — we had deja vu, too. A new report claims Google is “preparing to sell mobile phone plans directly to customers and manage their calls and mobile data over a cellular network”. That’s right, Google is once again (allegedly) preparing to become an MVNO. We know, it sounds great, but this isn’t the first time we’ve heard this kind of thing, so we’re highly skeptical.

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T-Mobile CEO denies boss’ claim the carrier is in trouble

T-Mobile CEO denies boss’ claim the carrier is in trouble

Yesterday, Deutsche Telekom CEO Timotheus Hoettges said T-Mobile’s Uncarrier direction is nice, but not sustainable. Rather than keep his disdain for that opinion internal, T-Mobile CEO John Legere took to Twitter. He didn’t even go on a Twitter tirade, which he’s done in the past when things irk him. Instead, Legere addressed his boss’ comment succinctly, directly, and without mincing his own words. Still, Legere doesn’t really hit at the heart of the matter, so the disagreement may be dead, but the issues aren’t.

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The smartest Net Neutrality comment just came from the oddest source

The smartest Net Neutrality comment just came from the oddest source

As the FCC prepares to rule on Net Neutrality next month, all parties are drawing their line in the sand. Whether interested parties like it or not, the FCC is going to have to make a ruling on the future of the Internet. Many mobile carriers like Verizon and AT&T are opposed to any kind of reclassification, which would make them move governable. Net Neutrality won’t make many friends for the FCC, but a new line of commentary from a strange source might be the wisest yet.

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Five reasons you may want to consider prepaid mobile

Five reasons you may want to consider prepaid mobile

As new prepaid plans become more and more ambitious, customers are starting to wonder if they should think about what life might be like on the other side of a contract. Prepaid has a hollow ring for many, as they tend to see it as a second-run alternative to a ‘proper’ plan and service. If that’s your thinking, we’ve got a few reasons you should reconsider prepaid for your next smartphone. You never know, reading this article might actually save you some money!

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T-Mobile gained 8 million customers in 2014

T-Mobile gained 8 million customers in 2014

We were roundly impressed with T-Mobile in 2014, and it seems we weren’t alone. The company is reporting gains across the board, adding 1.3 million customers to its brand, and 2.1 million total customers in Q4 2014. Overall, they added 8.3 million new customers in 2014, and say their network covers 265 million users nationwide. Coming off a year of aggressive promotions and hefty challenges to competing carriers, T-Mobile has proven their Uncarrier scheme is working really well.

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Video: T-Mobile CEO John Legere’s cheesy 2014 recap

Video: T-Mobile CEO John Legere’s cheesy 2014 recap

Most CEOs send out nice letters or emails meant to rally their team into the new year, offering up platitudes about what a great job everyone did. T-Mobile’s CEO isn’t like those guys, though, which is why he and his company have released the video below. Though the message is the same, the phrasing is different. Great employees? Check. Lis of accomplishments? Yup. Remarks about how T-Mobile stands out from the crowd? Absolutely. Trash talk? It’s John Legere, so obviously.

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T-Mobile, FTC settle for $90 mil in ‘cramming’ lawsuit

T-Mobile, FTC settle for $90 mil in ‘cramming’ lawsuit

After calling the claim “unfounded and without merit”, T-Mobile has agreed to settle with the FTC over charges they ‘crammed’ bills with unnecessary and unwarranted charges. At least $90 million will be returned to consumers who can prove T-Mobile charged them for goods or services without merit. The lawsuit stretches back to July, when the FTC said T-Mobile was guilty of “cramming”, a practice of adding charges to a customer’s monthly bill for ringtones and the like.

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