Carrier - SlashGear

‘carrier’ Stories

AT&T takes top spot in mobile customer service

Rue Liu, Feb 2nd 2012 Discuss [1]

AT&T has managed to beat out all its rivals in the latest mobile phone customer service survey conducted by Vocalabs, despite being ranked worst by Consumer Reports. According to data collected from the firm's survey, which involved telephone interviews immediately following a customer service call during the last three-month period in 2011, AT&T had the highest percentage of customer satisfaction among the four major US wireless carriers. Read The Full Story

Three Web Cube promises broadband for digital nomads

Chris Davies, Feb 2nd 2012 Discuss [0]

UK carrier Three has answered the (perhaps unasked) question of what you call a mobile hotspot when it's not actually mobile: the Three Web Cube, packing a 3G HSPA+ connection into a fixed WiFi router. Promising plug-and-play simplicity, the box comes with a SIM pre-installed and a choice of tariffs with up to 15GB of data per month. Read The Full Story

T-Mobile domestic data roaming limits start April 5

Rue Liu, Jan 30th 2012 Discuss [5]

T-Mobile will be making some changes to its domestic data roaming come April 5, according to a leaked internal document obtained by TmoNews. Instead of capping data speeds for domestic data roaming, T-Mobile will completely cut off your data if you exceed your allotment for the billing cycle. This means you won't be able to connect unless you use WiFi or return to an area within your T-Mobile network. Read The Full Story

Verizon family data plans may be launching soon

Rue Liu, Jan 30th 2012 Discuss [3]

Verizon may finally be launching its long teased family data plans, according to a tip received by Engadget. The tipster sent in screenshots of Verizon's internal account management application, which were part of employee training material on the updated system. The images reveal the addition of new "account level data plans" that appear to have a base charge plus a $9.99 per additional line charge. Read The Full Story

Columns

Could “Unlimited” Save T-Mobile USA?

Chris Davies, Jan 30th 2012 Discuss [15]

T-Mobile USA has a problem: uninterested subscribers, patchy “4G” coverage and, with the collapse of the AT&T acquisition deal, sole responsibility for digging itself out of the whole mess. The carrier – or more accurately owners Deutsche Telekom – had envisaged AT&T taking over responsibility for US operations, leaving the German parent company to handle the European market it’s far more familiar with. Those schemes have been left in disarray, but could T-Mobile’s UK cousin have shown it the way to shock-style market salvation?

Read The Full Story

AT&T Galaxy Note LTE hits stores Feb 19 for $300

Chris Davies, Jan 30th 2012 Discuss [24]

AT&T’s Samsung Galaxy Note will hit stores from February 19 priced at $299.99 with a new, two year agreement, the carrier has announced, though online pre-order customers can get the LTE smartphone up to two days early. Officially launched at CES earlier this month, the AT&T Galaxy Note keeps the 5.3-inch 1280 x 800 Super AMOLED HD display and digital stylus of its GSM counterpart, but throws in 4G networking.

Read The Full Story

T-Mobile UK “Full Monty” plan offers true unlimited voice, calls, data, tethering

Chris Davies, Jan 30th 2012 Discuss [3]

T-Mobile UK has announced a new, truly-unlimited plan - The Full Monty - with no "fair-use" restrictions for heavy voice, text and data users. Set to accept new subscribers from February 1, the 24-month agreement also includes unlimited tethering, allowing you to use your phone as a way to get your tablet or laptop online without paying extra or running into caps. Read The Full Story

T-Mobile to boost unlocked iPhone support starting January 30

Rue Liu, Jan 27th 2012 Discuss [2]

T-Mobile is home to more than a million iPhone users despite still being denied an official iPhone deal with Apple. These unlocked iPhones only have access to T-Mobile's slow 2G EDGE network and that isn't about to change, but the carrier is planning to improve customer support for these users starting January 30. Read The Full Story

T-Mobile USA demands FCC rein in spectrum auction rivals

Chris Davies, Jan 26th 2012 Discuss [0]

T-Mobile USA has come out swinging in its hunt for spectrum, preemptively challenging the FCC and the US Congress over potential spectrum auction rules that might see the carrier squeezed out by its bigger rivals. "Legislation pending in Congress would effectively preclude the FCC from considering existing spectrum holdings in determining the qualifications for participation in auctions" Kathleen Ham, VP of federal regulatory affairs at the carrier said this week, something she believes would end up limiting bidders to just the big names like AT&T and Verizon. Read The Full Story

AT&T Q4 2011: 7.6m iPhones activated, revenue hits $32.5bn

Chris Davies, Jan 26th 2012 Discuss [0]

AT&T has revealed its Q4 2011 financial results, with incredibly strong iPhone activations - contributing 7.6m to 9.4m smartphone sales - helping boost revenue by $1.1bn year-on-year to $32.5bn. Smartphones and mobile broadband were the stand-outs for the carrier, with 82-percent of postpaid device sales being smartphones and postpaid ARPU (average revenue per user) up to $63.76. Read The Full Story

AT&T Nokia Lumia 900 to be $100 on March 18 tips insider

Chris Davies, Jan 25th 2012 Discuss [9]

Nokia and AT&T will offer the Lumia 900 for just $99.99 with a new, two-year agreement when the Windows Phone lands in mid-March, according to the latest roadmap leak, an ambitious price to get the device into as many consumers' pockets as possible. The AT&T Lumia 900 will undercut most new Android devices - and indeed the iPhone 4S - by half, according to BGR's insider, with a release date of March 18. Read The Full Story

O2 closes number leak loophole [Update: Official comment]

Chris Davies, Jan 25th 2012 Discuss [0]

UK carrier O2 has apparently fixed the loophole that exposed subscribers' mobile numbers to websites they visited using their handset's data connection, though there's still no official explanation as to how the issue arose. Controversy sparked earlier today, when one O2 subscriber realized browsing sites via his phone's data connection transmitted his number in among the header data; a proof-of-concept site prompted the expected outcry against the carrier. Update: O2 has commented officially on the issue; more after the cut. Read The Full Story