Novatel Wireless' MiFi 2372 has been making headlines today after reports surfaced claiming the Bell Mobility version of the portable wireless hotspot had been recalled over safety issues. We've just got off the phone with Rob Hadley, Novatel's CMO, to clear up exactly what happened, and as you might expect the actual story belies the hyperbole. According to Hadley, only two incidents of user-induced damage have been recorded - the Novatel labs suggest that one MiFi 2372 owner used a knife or other sharp object to open the battery compartment, while another used "excessive force" and damaged the battery due to over-compression - and, since damaged lithium ion batteries can overheat, the company decided to redesign the battery door assembly so as to make it easier for customers to remove.
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