analysis

Verizon wins greatest customer care in USA says J.D. Power

Verizon wins greatest customer care in USA says J.D. Power

Here in the second month of 2012, analysts at J.D. Power and Associates have announced Verizon Wireless to be the full service provider with the greatest customer care in the industry here in the United States. In a study based on feedback done with wireless customers who had recently contacted their wireless service providers via the web, by phone, or in stores, Verizon came out on top. These studies were performed by J.D. Power and Associates between July and December of 2011.

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Distimo shows Android apps featured in market gain heavily over iPhone

Distimo shows Android apps featured in market gain heavily over iPhone

There's a brand new study out right this moment by Distimo which shows that apps featured in the Android Market gain massive appeal while apps featured in the iTunes market, either for iPhone or for iPad, saw similar but not nearly as impressive bumps. What you'll see here is two things: when featured in the market, it's actually the iPad apps specifically (when testing iPad apps, iPhone apps, and Android apps on the whole) that gained the most popularity in sales/rating - but it's after the featured period is done where you see the undeniable blast of growth for Android. After the featured period for each of these categories, while iPad apps went up 145% and iPhone apps went up 75%, Android apps went up a whopping 828%!

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Apple-PC divide worse than originally reported

Apple-PC divide worse than originally reported

People didn't buy nearly as many Windows computers in the fourth quarter of 2011 as they did the year before. We already knew that, but now there's a footnote that presents an even worse picture for the PC market. It was originally presented that Apple computer sales grew by 20.7% from Q4 2010 to Q4 2011, and that PCs on the whole declined by 5.9%. When you look more closely, though, that latter number should be even worse.

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Apple moves in on business equipment through 2013 projects Forrester Research

Apple moves in on business equipment through 2013 projects Forrester Research

This week the folks at Forrester have released their Global Tech Market Outlook for both 2012 and 2013, and in this report it would seem that Apple is making such notable inroads on the computer equipment market over the next two years that they've rated them the industry's biggest disruptive force over that time span. In addition, it would seem that this disruption is not only that sales will increase for Apple across such lucrative groups as global business and government purchases of personal computers, but that Wintel PCs and tablet sales in those sectors will begin to change negatively after two positive years of sales to these groups of computer buyers. Could this be the start of Apple taking the global business-based market that for so long has remained solely dominated by Microsoft?

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Google Analytics now tracks users in real-time

Google Analytics now tracks users in real-time

Today the folks at Google's Analytics lab revealed an upcoming service where users visiting websites tracked with the service would be counted in real-time. This isn't the first time such a service has been offered by an analytical group, but because it's being integrated into one of the most-used services for such tracking in the world, Google Analytics, this becomes a rather significant happening. Google calls this new service "Google Analytics Real-Time" and will be turning it on for users in waves over the next few weeks - can't wait!

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I Trust the Cloud – Do You?

I Trust the Cloud – Do You?

In my predictions column prior to 2011, I predicted the rise of the personal cloud. With Google, Amazon, Microsoft and Apple all getting into the cloud business its clear that prediction is coming true. Three things are key to adopting these cloud services: Trust, reliability and price.

I for one am ready to begin relying more on cloud services. I remember a time before my company began using Exchange for email. Every time I got a new computer or new handheld PDA, I had to manually export my inbox and then import it on the new device.

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Android Tablets Have Room to Grow

Android Tablets Have Room to Grow

In talking with some some analyst colleagues both in the industry and financial sector, I've come across some interesting perspectives regarding Android tablets. Most of it extremely shortsighted and uninformed, yet these are credible voices with powerful opinions. My goal in this article is to add some perspective about the tablet market but also point out why Android tablets are not doomed to fail.

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Why Do I Pay for Advertising Supported TV

Why Do I Pay for Advertising Supported TV

Did you know that on average during an hour long television show you are subjected to 22-24 minutes of ads? Now of course many of us have DVRs and we rarely watch TV live, allowing us to skip the ads. Still TV used to be free and the ads supported the network costs. In 10 years we will look back and reflect on how archaic TV was.

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It’s Time to Re-Invent the PC – But How?

It’s Time to Re-Invent the PC – But How?

The PC faces stiff competition from things like smartphones, tablets, smart TV's and more. As a consumer you are faced with a plethora of products competing for your dollars. PCs have become less interesting, yet we all need them. What kind of innovations do we need to see with PC's in order to capture our attention again?

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