If there's one thing J.D. Power & Associates semi-annual report on customer satisfaction can agree upon, it's that Apple is - and has been for quite some time - the best in smartphone customer satisfaction. Based on a 1,000 point scale with points given for performance, physical design, features, and ease of operation, Apple ranks a full 60 points ahead of the 2nd place combatant - Nokia. While the study average sits at 796 points, Apple is the only one that rises above it with 855 - that's not to say that the competition isn't relatively close behind, but it is true that Apple is also the only manufacturer that rates a 5 on the Power Circle Ratings 1-5 scale for smartphones as well.
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