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Amazon Mayday delivers Bezos’ promise, avoids Kindle Fire meltdown

Amazon Mayday delivers Bezos’ promise, avoids Kindle Fire meltdown

Amazon's Mayday system for the Kindle Fire HDX, putting a live customer services assistant on the screen of the Android-based tablet, saw the retailer beat its self-imposed time-to-answer target, though highlights lingering questions as to how many new owners needed hand-holding to understand the media-centric slate. Mayday, launched alongside the 7- and 8.9-inch Fire HDX models earlier this year, connects to remote tech support who can either guide users through setting up or troubleshooting their tablets, or take control and do the hard work themselves.

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UPS and FedEx under fire as retailers crow holiday sales success

UPS and FedEx under fire as retailers crow holiday sales success

UPS and FedEx are under fire for over-promising and quite literally under-delivering this holiday season, as retailers like Amazon are forced to apologize and offer compensation while simultaneously announcing record sales. An unexpected surge in last-minute online orders left shipping companies struggling - and in many cases failing - to keep up, with UPS conceding that it hadn't forecast what some analysts are saying was a 37-percent jump in shopping last weekend; that, combined with final order deadlines that business-hungry retailers had pushed back, meant that many orders initially promised for pre-Christmas delivery now won't make it until the end of the week.

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FAA regulation issues will put damper on Amazon drone aspirations, says sources

FAA regulation issues will put damper on Amazon drone aspirations, says sources

Jeff Bezos sees a future where Amazon packages are delivered to customers soon after an order is placed with the use of drones -- in this case, with so-called octocopters. Drones have already seen use in other applications, among them being the movie industry where the devices are fixed with cameras and used to record otherwise difficult shots. While the technology exists and varieties of uses for it are cropping up at increasingly rapid rates, there's one big barrier in the way: the FAA.

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Amazon reportedly acquires startup Gopago amidst “ambitious” project

Amazon reportedly acquires startup Gopago amidst “ambitious” project

A couple of Italian newspapers are reporting that Amazon acquired a mobile payment startup, Gopago, something reportedly taking place amidst work on an "ambitious project". What this project is wasn't detailed, but it reportedly is the basis for Amazon's interest in Gopago -- namely, in the startup's technology. Amazon and Gopago haven't announced the business move, but it seems founder Vincenzo Di Nicola has spoken with Italian newspaper Repubblica.

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