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Facebook tests ‘Saved Replies’ letting Pages streamline customer service

Facebook tests ‘Saved Replies’ letting Pages streamline customer service

Facebook is making it easier for businesses to reply to customer inquiries en masse. Business pages in some select areas are getting the ability to test out "Saved Replies," a new feature which Facebook hopes will not only draw more businesses to the platform, but increase the activity of businesses that are inattentive to their pages. With Saved Replies, companies can create multiple static responses to use in specific customer situations, like a taking orders, confirming reservations, or thanking someone for their patronage.

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Facebook opens Paris-based AI research lab

Facebook opens Paris-based AI research lab

Facebook has plans to open a research lab focusing on artificial intelligence in Paris, France, it has been revealed. This will give the social network access to Europe’s artificial intelligence talent, and will further Facebook’s own AI efforts spanning multiple aspects of the technology — everything from analyzing text to recognizing speech, and a whole lot of similar things between. A bunch of specialists in the field have already been hired, and there are said to be plans in place to bring in even more talent.

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Facebook begins testing encrypted emails

Facebook begins testing encrypted emails

Facebook is experimenting with a new feature that'll likely not win it favor with the NSA. This morning the social network announced that it is rolling out a feature that will allow privacy-conscious users to receive encrypted emails from Facebook, with the feature covering emails that are of a sensitive nature — password reset messages, for example. Under this new feature, one can add OpenPGP public keys to their Facebook profile, and can also opt-in to an encrypted notifications option for getting more secured messages.

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Animated Gifs on Facebook: now you can too!

Animated Gifs on Facebook: now you can too!

Facebook opens the doors to animated .GIF image postings on the vast social network - through 3rd party servers. While you'll be able to see animated gifs on Facebook from this point forward (fingers crossed), Facebook isn't shouldering the burden themselves. Instead they - and you - will be relying on image hosts from around the web, and continued hosting from those sites remotely. Facebook's policy with gifs remains the same - but showing images from other sites is about to become just fine.

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Facebook Messenger payments expand test market, bring improvements

Facebook Messenger payments expand test market, bring improvements

Facebook Messenger's mobile payment system is going to undergo an update, which aims to increase user-friendliness, removing any obstacles that are preventing users from opting for Messenger for their peer-to-peer payment needs. The service was first introduced to Messenger users in March, in select U.S. cities such as Portland, Seattle, and Austin. The update adds New York City to the roster. The app just announced its incoming changes on Wednesday.

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Facebook is testing new Security Checkup tool

Facebook is testing new Security Checkup tool

On Wednesday Facebook announced that it is testing a new security checkup tool, something that is akin to the previous privacy checkup tool that users were seeing. Facebook has been criticized in the past for what some think are lax security measures, or then-convoluted menus that made finding security settings difficult for some. These changes bring the security settings directly to the user’s eyes, and makes them go through a quick checkup that ensures all the settings are as desired.

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Facebook starts adding restaurant critiques to newsfeed

Facebook starts adding restaurant critiques to newsfeed

Facebook is constantly tweaking things, and if you thought the changes to your newsfeed would die down for a while, think again. The social network is back with yet another tweak, this time testing critics' reviews of restaurants that the Facebook user may be interested in. It works a little like this: visit the page of a particular restaurant, and you may see links to critics' reviews of that same place, augmenting your own opinion (if you've tried the place yet) and that of your more discerning friends.

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Instagram starts sending Highlights emails to draw users in

Instagram starts sending Highlights emails to draw users in

This sort of this isn't new, as both Facebook and Twitter have been doing it for some time now, and the fact that it's owned by Facebook means it was inevitable, but photo-sharing social network Instagram has finally started sending emails to users that attempt to draw them back to the service. Titled "Highlights," the emails are the typical "recent activity you may have missed" fare, featuring a selection of the most popular photos shared by users you follow.

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Facebook hires startup Tugboat Yards

Facebook hires startup Tugboat Yards

Facebook has acqui-hired, so to speak, the startup Tugboat Yards, it has been announced. The announcement was made by Tugboat Yards itself, which says that it is feeling both excited and melancholy about the new business deal. Under this deal, Tugboat Yards will be completely shutting down on June 30, with the team then heading on over to Facebook to join the social network’s product team. Says the new Facebook team members, they’ll be working on media products including video and news.

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Facebook Messenger video calling now rolling out to all

Facebook Messenger video calling now rolling out to all

It's time to freshen up, comb that hair, exercise that jaw, and maybe bring out the dictionary or translation guide. Facebook Messenger's new video calling feature, which was announced barely a month ago, is now starting to roll out everywhere and on every platform. Messenger is shaping up to be one distinct and, more importantly, distinguishable product apart from Facebook's main app, giving users the convenience of expressing themselves better, more immediately, and perhaps more creatively than they could with text, emoji, stickers, or even memes.

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Facebook Messenger platform’s next target: games

Facebook Messenger platform’s next target: games

We should have seen this coming a mile away. After all, it seems to be the trend with popular instant messengers these days anyway. Facebook is said to be now eying adding the power of games to its Messenger service, leveraging the nascent platform announced barely two months ago. But while the move may sound like a no-brainer in retrospect, Facebook's motivations might be somewhat different, driven instead by reports that its Messenger Platform as a whole is starting to become a slow-moving flop.

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