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Sprint HTC Hero Review

By Chris Davies on Monday, Oct 5th 2009 3 Comments

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We weren’t short of praise for the HTC Hero when we reviewed the European GSM model back in July, and since then there’s been no small amount of anticipation for the US version of the device. That arrives on Sprint come October 11th, and we’ve been playing with it to see whether its lost its charm in the journey across the Atlantic.

htc hero sprint 01 r3media 431x500

The key differences between the original Hero and the Sprint version are its casing, its battery and its connectivity. Where the GSM Hero has a distinctive, angular body and a protruding “chin” section with the front-panel physical controls, Sprint obviously decided that was too unusual for their customers. Instead, the Sprint Hero resembles a standard candybar smartphone, with a curved casing and flat keys clustered around a larger trackball than on the original device. Unfortunately it means that one of the GSM Hero’s nifty design side-effects – that the screen, buttons and trackball are lifted off the desk when you place the phone face-down – isn’t shared by the CDMA model.

Still, it fits in the hand well and it keeps the excellent 3.2-inch HVGA capacitive touchscreen with multitouch support. A brief glance around shows how polarizing the original Hero’s design proved, so we imagine there will be plenty of people happy to see the more sober chassis of the Sprint model.

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As for software, we’d recommend reading our original HTC Hero review first, as we won’t be retreading old ground. HTC Sense, the latest evolution of the company’s UI ethos, is the same on the Sprint version as we saw – and loved – on the GSM model, so everything we said in the first review holds true here. Performance of the original Hero was criticised and prompted a recent firmware update from HTC which addressed much of the issues; it seems the Sprint version has updated firmware as standard, as it runs quicker than the GSM model initially did. However, we’ve noticed occasional lags and freezes that weren’t present in the GSM version, so we can’t say that the Sprint Hero is as slick as the iPhone 3GS (which has a faster CPU).

htc hero sprint 03 r3media 540x434

The Sprint Hero’s battery is larger than the GSM model, a 1,500mAh pack compared to 1,350mAh. With heavy use, though, we were still recharging it each night – that’s with both EVDO Rev.A and WiFi active, push email turned on and frequent browsing, Google Maps use and general playing. Scaled down to more casual use, and the Hero lasted two days. That’s pretty much par for the course for a modern smartphone, we’ve found. While HTC use their own, proprietary ExtUSB port on the Hero – which bundles USB and audio together – you can also plug in a standard mini-USB for charging and syncing.

htc hero sprint 4 r3media 540x233

Another change – and a welcome one – is Visual Voicemail, which Sprint adds on together with their Sprint Navigation app. The latter requires a subscription beyond the trial period, but the former works as long as you have a contract with them, and does make navigating messages more straightforward. Unfortunately Sprint’s NASCAR app is another preload, something we’d prefer they made optional. Still, it works speedily over the EVDO Rev.A network, as does the Hero’s browser (which supports multitouch gestures and Flash video) and Google Maps (which still doesn’t support multitouch, but does have Street View).

htc hero sprint 02 r3media 457x500

Back when we reviewed the GSM Hero we described it as the best Android device to-date. Since then, Motorola have shown their hand – in the shape of the Motorola CLIQ with MOTOBLUR – and, until we have a chance to test out their device, we’ll temper our praise and say that the Hero is the best non-QWERTY Android smartphone right now. The physical changes to the Sprint CDMA version are a matter of aesthetic preference – we’d rather the distinctive, angular casing, but we know others disagree – and while the software may not be perfect, HTC’s relatively swift firmware release in Europe has shown that they’re still keen to tweak the best from their current range. That, with the solid showing of Sprint’s EVDO Rev.A networking and the UI improvements of HTC Sense, are enough to convince us that if you’re in the market for a US Android device right now, the Hero is the one to have.

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3 Responses to “Sprint HTC Hero Review”

  1. strav22 October 8, 2009

    I’m looking at some of your photos of the HTC HERO. it looks like there are two models, Champagne color and Black color. The Black model has a darker trackball and darker exterior. Is this correct? Am I just seeing things, low lighting?

    I haven’t heard of a darker model, but if there is one I’m all over it.

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    • Chris Davies October 9, 2009

      Sorry, it’s a lighting thing. The handset is the same in all the shots – however it’s tough to get the casing color accurate when the screen is on. The true casing color is more as you see in the screen-off pictures.

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  2. Cool Fx October 14, 2009

    Got my HTC Hero yesterday at Best Buy and didnt even Pre order it. I traded in my Instinct HD for it. So at my best buy I was the first HD sold, first one returned then the first Hero out the door.

    Its my first android phone and it blows the instinct out of the water in basically everything except for the camera, but I’m not buying a phone as my primary camera anyways.

    There is no lag, it just transitions so smoothly, downloading apps is a breeze, setting up the phone is super easy and I’m not to tech savy.

    The only I have to say is the keyboard is smaller on the Hero than the HD, but I like the feedback and word prompts on the hero, so in time I will adjust quickly. Also BB was not able to transfer my contacts over for some reason so I had to do it manually. I also like that you can link your facebook friends profiles to their contact. My wifes pre does this but its an all or nothing or at least thats the only way we could do it. This one you can take each friend and link it only if you want.

    Overall I am very happy with the phone and looking forward to learning alot more about it.

    Oh one more thing I did not get a Micro SD card adapter with mine. Did anyone else? Share your thoughts at http://www.HTC-Hero.com a dedicated site for HTC Hero. Take Care!

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