SlashGear Japan
Here is a word of caution to Sprint customers: try to keep your calls to their customer service centers at a minimum. Apparently on June 29th Sprint sent out letters to customers that made frequent phone calls to their customer service center. The letter read as follows:
Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.
Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007.”
I have a hard time believing that Sprint would pull this, as I’ve always been treated very well by their staff. However, a Sprint spokeswoman confirmed that the letters were indeed sent. However, she stated that only a “small minority” of customers were affected. Some of those customers have complained that their “frequent calls” were due to billing mistakes on the part of Sprint. Others are complaining that Sprint is miscounting the number of calls that were actually made.
Every cloud does have a silver lining though. While it’s probably not the fastest way to do it, this could be a great way to get out of your contract early. Just call up Sprint every couple of days and ask random billing and service questions. Before you know it, you’ll get a magic letter freeing you from your contractual obligations.
Sprint breaks up with high-maintenance customers [via crave]
8 Responses to “Sprint decides to drop bothersome customers”
madogdidit July 5, 2007
That only confirms that despite what the average customer thinks, some customers are not worth the cost for some companies
+1Kimberly July 5, 2007
According to the consumerist.com coverage of this, users were calling customer service to get sprint to fix their own errors. I’m a pretty low-maintenance customer, but if that’s true, this action by Sprint is pretty shady.
+1ken July 5, 2007
I think you had a brain fart.
“Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007.””
JULY
Neutraljestyr July 5, 2007
umm.. it says July 30th, not June 30th according to your own quote of the letter
NeutralChris July 5, 2007
I think Ken nailed that one on the head, definitely a brain fart. All fixed!
NeutralAnon July 6, 2007
We have a customer who tries to get out of paying his now large dept by logging a fresh complaint every 2 weeks. Company policy is not to chase debt whilst complaints are open. We have not made a single penny in 3 years from this one customer and they owe us a fair few $$. So long as they settle any open disputes before termination I have no problem with this.
NeutralBarbara Batchelor July 10, 2007
If sprint put as much effort into solving customer service problems and they do in writing these types of letters. Than most customers would not make excessive calls to them and they would be keeping customers not losing them.. I was a sprint customer for 1 year and that was enough for me. I switched to T-Mobile as soon as my contract was up
NeutralS Crosby July 31, 2007
I just signed up with Sprint from Cingular less than 2 months ago and already I have had a nightmare. The frontline customer support group does not know the product well enough to advise you in any problem you have. I have had mis-information from them and even their second line support told me not to inquire of them. Sprint is shady at best. Yesterday, July 30th, I could not dial any 678 or 404 area codes and at times 770 would not go through. Calling them did not help, of course, because you could not get anyone on the phone. Calling support just gave you a recording saying they could not take the call. Then I called today and was told there was not a problem. However, I called my friend who also had sprint and she was having the same problem. Now today, if you try to access your account, it tells you they are performing upgrades. I have called several times to work out these issues, which are their issues, but of course they will pawn it off as your errors. I will call them every two days or so, just to get rid of this horrible, horrible, service.
+1