The Sony PlayStation Network has been down for just about an entire week now with the latest update bringing more alarming news for frustrated customers. Sony admitted to not only an externally hacked network but that possibly over 42 million of its user’s personal details have been leaked. Their apologies and explanations for the delayed response in warning customers will do little to prevent the likely onslaught of legal backlash. In fact, the first class-action lawsuit has already been filed.
The Rothken law firm based in Novato, Califronia, has filed the suit today on behalf of plaintiff Kristopher Johns, seeking class action status. The 22-page document alleges that Sony failed to follow industry practices to protect the personal information of its 77 million PSN customers. It even went further to say that the customers have been harmed by “one of the largest data breaches in the history of the Internet.”
The suit is seeking compensation for the “extra time, effort, and costs” that customers spent having to monitor or replace their credit cards as a result of the breach.
“Sony’s breach of its customers’ trust is staggering,” said Rothken co-counsel J.R. Parker, in a statement. “Sony promised its customers that their information would be kept private. One would think that a large multinational corporation like Sony has strong protective measures in place to prevent the unauthorized disclosure of personal information, including credit card information. Apparently, Sony doesn’t.”
If you have been affected by the PSN outage, you can sign on to the case or provide information regarding the investigation by contacting the law firm here.