SlashGear Japan
Updated Below
I’ve told you about the issues some people had in Japan with Super Smash Bros. Brawl not working in their Wii, then the same thing happening to users here in the US. Nintendo attributed the issue to smoke and dust on the lens and offered to clean or repair any consoles experiencing this issue free of charge. That’s great of them to do, but apparently dust and smoke aren’t the only things to blame here.
A Nintendo rep has confirmed that some of these errors are being caused not by dust and smoke, but by faulty drives. This apparently only affects a small percentage of users getting the error. In the rare instances that they found when this happened in Japan it was with some of the consoles released at launch. In these cases they ended up just replacing the consoles completely.
Hopefully this doesn’t happen to you when you’re trying to play Brawl, but at least Nintendo is stepping up and trying to resolve the issue.
UPDATE: I have been contacted by spokesperson for Nintendo of America who believes this to be inaccurate. Nintendo’s official stance on the matter is as follows:
Nintendo of America has received some reports that a very small number of Wii consoles cannot properly read the dual-layered disc for the new Super Smash Bros. Brawl game. Upon examination, Nintendo has preliminarily determined that this disc-read error is caused by the soiling of the consoles’ optical lens by environmental factors such as excessive dust and cigarette smoke. Nintendo is offering to clean these systems free of charge, and recommends that consumers do not attempt to clean the systems on their own. Information regarding the cleaning service can be found at support.nintendo.com or by calling customer service at 1-800-255-3700.
[via Destructoid]
7 Responses to “Some Brawl issues aren’t related to dust and smoke”
Andrew March 12, 2008
Well I just got my SSBB and it’s working great. I love the game and I’m really happy that my console isn’t messing up. And congrats to Nintendo for stepping up and fixing the problems, I doubt Sony or Microsoft would do this all for free.
NeutralPat March 12, 2008
My Brawl is been working flawlessly since I got it..but Nintendo needs to focus on the online issue..because it’s more like offline.
NeutralKyle Hatton March 12, 2008
MicroSoft went above and beyond this… when the read rings started showing they extended the manufactors warrenty from 1 year to 3 years. Sony had a
-3Orclev March 12, 2008
When I put brawl in my console seemed to make an awful lot of noise (almost sounded like grinding) and I was a bit worried, particularly when one of the opening movies started to lag and stutter bad. Not sure what the problem was, but after that initial movie (was it caching data on the internal storage or something?), its worked fine ever since. Been playing it off and on for a few days now and haven’t experienced anything like that first night, so no clue what happened there.
NeutralOrclev March 13, 2008
I spoke too soon, my Wii started acting up again last night. Was playing a particularly long clip when it just started to stutter really bad, and the FPS dropped to something like 1, or 0.5, and stayed that way for a good minute. Really makes me mad that my system is having these problems, but I suppose it could be worse, it could not read the disk at all. I think maybe I’ll get a can of compressed air and see if I can blow some dust out of the drive and hopefully fix the problem.
Neutralhihighi March 15, 2008
i have the game and it will read the disk and i press start and my wii gose back to the menu can someone till me what i can do
NeutralRodas June 15, 2008
My game worked great since release date…. but now suddenly the events arent working… they start off good…. and in the middle of the battle the wii says the game cant be read and to read some manual…. ..
how can I fix this??
Neutral