Search result for Blackberry+service+outage

Search Results for blackberry+service+outage

SlashGear Morning Wrap-Up: February 21, 2012

Chris Burns, Feb 21st 2012 Discuss [0]

There's Pokemon in the air, ladies and gentlemen, and though the Android and iOS versions may all be fakes, good news is soon approaching. LG is revealing its Prada-like Optimus L this week. The titan known as Office will be coming out for the iPad soon. Samsung's own S-Cloud cloud-based storage service will hopefully be popping up soon as well. Read The Full Story

RIM reports Q3 earnings, falling profits, shipped only 150k PlayBooks

Rue Liu, Dec 15th 2011 Discuss [0]

RIM released its fiscal Q3 2012 earnings report today and although the numbers are dismal, the company remains chipper about what lies ahead. Profits fell to just $256 million with a revenue of $5.2 billion, just shy of the projected $5.6 billion for this quarter. These numbers are down from $329 million in profit from the previous quarter and $911 million from the previous year. Read The Full Story

RIM’s stock drops 68%, falls below book value

Rue Liu, Nov 3rd 2011 Discuss [4]

The makers of the BlackBerry, Research In Motion (RIM), had a very tough year. It's been steadily losing business and customer loyalty, struggling through technology problems and eroding investor faith. And now the company is facing a 68 percent drop in stock value this year, with its book value now worth less than the net value of its property, such as patents and other assets. Read The Full Story

Angry consumers start class action suit against RIM over outage

Shane McGlaun, Oct 27th 2011 Discuss [2]

Earlier this month the network behind the popular Blackberry messaging service was out for days leaving users of Blackberry smartphones with no access to email, IM, and web surfing. RIM admitted at the time it had no idea what was causing the outage, but hacking was not the cause. After the service came back, RIM tried to soothe angry customers with free apps. Read The Full Story

RIM facing mass defection over BlackBerry blunders

Chris Davies, Oct 20th 2011 Discuss [13]

RIM may believe its BlackBerry outage compensation is "a pretty comprehensive set of efforts" but it may not be enough to staunch the flow of users ditching the platform, according to new research. A full 30-percent of large scale BlackBerry users plan to jump ship in 2012, Enterprise Management Associates' figures claim, with a mere 14-percent of users themselves happy with their RIM smartphone. In comparison, 44-percent of iPhone users were content with their device. Read The Full Story

BlackBerry boss defends app compensation but admits carrier payout

Chris Davies, Oct 18th 2011 Discuss [2]

RIM co-CEO Jim Balsillie has defended the company's compensation offer of free apps not cash for customers impacted by the BlackBerry outage last week, though has admitted RIM may still compensate carriers. "We’re very focused on these carriers and making sure they’re satisfied with the service operation" Balsillie told Bloomberg, "making sure we comply with all of our agreements with them and making sure we have their trust for the service going forward." Read The Full Story

BlackBerry outage victims offered apps not cash

Chris Davies, Oct 17th 2011

RIM has announced its compensation package for BlackBerry users affected by last week’s outage, and if you were hoping for a refund then you’re going to be disappointed. Instead, RIM is offering a bundle of twelve apps – usually collectively priced at over $100 from the BlackBerry App World – free, including titles such as SIMS 3 and Vlingo Plus, while enterprise customers will also get a month’s free Technical Support.

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BlackBerry outage may cost RIM over $100 million

Rue Liu, Oct 14th 2011 Discuss [7]

According to JPMorgan Chase analyst Rod Hall, the nearly four-day BlackBerry service outage may cost RIM more than $100 million. The service went down on Monday due to a hardware failure in Europe that caused a backlog on RIM's servers, which then brought down the service in the Middle East, Africa, India, Brazil, Chile, Argentina, and eventually the US and Canada. Read The Full Story

RIM: BlackBerry “fully restored” but no compensation news

Chris Davies, Oct 13th 2011 Discuss [2]

“You expect better of us, I expect better of us.” So RIM co-CEO Mike Lazaridis opened the company’s apologetic BlackBerry press conference this morning, before swiftly pointing out that services have now been “fully restored”. As for compensation, however, fellow co-CEO Jim Balsillie said RIM has no idea, at present, what or even if that could be “Our focus has been 100-percent on getting services restored,” he told investors and journalists, “that’s something we’re going to focus on now, but it hasn’t been our priority overnight.”

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RIM insists BlackBerry outage not due to hacking, users won’t lose messages

Rue Liu, Oct 12th 2011 Discuss [3]

Earlier this morning, it was reported that the BlackBerry service outage, which has afflicted users in Europe, the Middle East, Africa, India, Brazil, Chile, and Argentina for the past three days, has now hit the US and Canada. In response, RIM held an ad hoc press conference today to answer some questions and to reassure that the problem at hand is not a security breach. Read The Full Story

BlackBerry outage hits Americas as RIM admits bafflement [Updated]

Chris Davies, Oct 12th 2011 Discuss [10]

RIM it is still uncertain what is causing the BlackBerry server fault that has left many users without BBM, email or web access for a third day running, the company’s software and services chief has admitted today. Rory O’Neill, VP of the affected systems at the Canadian company, told paidContent that – while RIM’s official statement yesterday suggested engineers had a grip on the situation – in fact they’re still trying to figure out exactly what is happening. Meanwhile, similar BlackBerry outages have now been reported in the US and Canada.

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BlackBerry outage hits third day while iMessage threat circles

Chris Davies, Oct 12th 2011 Discuss [1]

BlackBerry network services remain offline this morning, the third day of issues affecting BlackBerry Messenger, email and web services on the popular smartphone platform. In a statement issued yesterday, RIM apologized for the further downtime and blamed a malfunctioning failover system, explaining that "as a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible." Read The Full Story