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RIM CEO: “Up to 6 percent” suffered BlackBerry outage

RIM CEO: “Up to 6 percent” suffered BlackBerry outage

RIM CEO Thorsten Heins has published an open apology letter to BlackBerry owners impacted by the service outage earlier today, revealing that up to 6-percent of the company's user-base was affected. The company is still looking into what, exactly, caused the problem, Heins admits, but the chief exec insists that no messages or data was lost during the roughly three hours of downtime.

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BlackBerry outage downs users on three continents [Updated]

BlackBerry outage downs users on three continents [Updated]

RIM has restored BlackBerry service after an embarrassing outage today, with users across Europe, the Middle East and Africa reporting problems with their smartphone phones. The Canadian company took to Twitter to admit there was a widespread issue affecting users in the three regions, with at least three hours passing before the service was apparently restored. The outage comes nearly on the anniversary of a longer period of BlackBerry downtime, which also synchronized with an Apple launch.

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RIM facing mass defection over BlackBerry blunders

RIM facing mass defection over BlackBerry blunders

RIM may believe its BlackBerry outage compensation is "a pretty comprehensive set of efforts" but it may not be enough to staunch the flow of users ditching the platform, according to new research. A full 30-percent of large scale BlackBerry users plan to jump ship in 2012, Enterprise Management Associates' figures claim, with a mere 14-percent of users themselves happy with their RIM smartphone. In comparison, 44-percent of iPhone users were content with their device.

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BlackBerry boss defends app compensation but admits carrier payout

BlackBerry boss defends app compensation but admits carrier payout

RIM co-CEO Jim Balsillie has defended the company's compensation offer of free apps not cash for customers impacted by the BlackBerry outage last week, though has admitted RIM may still compensate carriers. "We’re very focused on these carriers and making sure they’re satisfied with the service operation" Balsillie told Bloomberg, "making sure we comply with all of our agreements with them and making sure we have their trust for the service going forward."

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BlackBerry outage victims offered apps not cash

BlackBerry outage victims offered apps not cash

RIM has announced its compensation package for BlackBerry users affected by last week's outage, and if you were hoping for a refund then you're going to be disappointed. Instead, RIM is offering a bundle of twelve apps - usually collectively priced at over $100 from the BlackBerry App World - free, including titles such as SIMS 3 and Vlingo Plus, while enterprise customers will also get a month's free Technical Support.

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BlackBerry outage may cost RIM over $100 million

BlackBerry outage may cost RIM over $100 million

According to JPMorgan Chase analyst Rod Hall, the nearly four-day BlackBerry service outage may cost RIM more than $100 million. The service went down on Monday due to a hardware failure in Europe that caused a backlog on RIM's servers, which then brought down the service in the Middle East, Africa, India, Brazil, Chile, Argentina, and eventually the US and Canada.

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RIM: BlackBerry “fully restored” but no compensation news

RIM: BlackBerry “fully restored” but no compensation news

"You expect better of us, I expect better of us." So RIM co-CEO Mike Lazaridis opened the company's apologetic BlackBerry press conference this morning, before swiftly pointing out that services have now been "fully restored". As for compensation, however, fellow co-CEO Jim Balsillie said RIM has no idea, at present, what or even if that could be "Our focus has been 100-percent on getting services restored," he told investors and journalists, "that's something we're going to focus on now, but it hasn't been our priority overnight."

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RIM insists BlackBerry outage not due to hacking, users won’t lose messages

RIM insists BlackBerry outage not due to hacking, users won’t lose messages

Earlier this morning, it was reported that the BlackBerry service outage, which has afflicted users in Europe, the Middle East, Africa, India, Brazil, Chile, and Argentina for the past three days, has now hit the US and Canada. In response, RIM held an ad hoc press conference today to answer some questions and to reassure that the problem at hand is not a security breach.

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BlackBerry outage hits Americas as RIM admits bafflement [Updated]

BlackBerry outage hits Americas as RIM admits bafflement [Updated]

RIM it is still uncertain what is causing the BlackBerry server fault that has left many users without BBM, email or web access for a third day running, the company's software and services chief has admitted today. Rory O'Neill, VP of the affected systems at the Canadian company, told paidContent that - while RIM's official statement yesterday suggested engineers had a grip on the situation - in fact they're still trying to figure out exactly what is happening. Meanwhile, similar BlackBerry outages have now been reported in the US and Canada.

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