Results for "apple genius"

NPD: Apple tech service key to repeat customers

NPD: Apple tech service key to repeat customers

Analyzing the way Apple customers work with their products and their store or choice this week was the NDP Group, this study revealing that 60 percent of Apple customers surveyed were more likely to come again after positive tech service. This study comes right alongside (incidentally) a supposedly "leaked" document for Apple Genius training earlier this morning that make it clear that Apple's Genius Bar is trained to make the customer happy - and of course to fix their devices, too. The NPD Group's "Tech Service Study" took on a collection of Apple product owners and found that the tech service piece of the Apple puzzle had a massive effect on their overall perception of the company.

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Apple Stores tout 300 million visitors in less than a year

Apple Stores tout 300 million visitors in less than a year

With Apple this week becoming the most valuable public company in the history of the world, word that their own Apple Store outlets are doing fantastic as well seemed inevitable. As Jim Dalrymple of The Loop reports he's spoken with Apple about, their stores have had almost 300 million visitors worldwide inside their fiscal 2012 year. That year begins in October 2011 and, of course, isn't quite ofter yet.

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Apple: recent staffing cutbacks were ‘a mistake’

Apple: recent staffing cutbacks were ‘a mistake’

Apple has announced that it will be reversing some staffing cutbacks the company recently made at some of its stores, Bloomberg Businessweek reports. We first caught wind of these cutbacks a couple of days ago, as it was reported that Apple had laid off a number of workers at some of its retail stores in the UK. Apparently, the decision to let some workers go and cut the hours of others was "a mistake" and Apple will now work to remedy the situation.

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Samsung served on a public platter by Conan for Apple

Samsung served on a public platter by Conan for Apple

With the Apple vs Samsung USA trail raging hard this week, late night talk show host Conan O'Brien's crew have taken the time to create a spoof video that makes their stance on the subject very, very clear. With the fabulous art of sarcasm you'll find this "Samsung made" video showing off how absolutely nothing alike the Samsung Galaxy S is to the iPhone, the same being true of the Galaxy Tab 10.1 compared to the iPad. Best of all, you'll see a nearly Rastafarian "Stefan Jobes" at the end of the clip - just what you wanted!

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AMD snatches Apple processor expert

AMD snatches Apple processor expert

AMD has snapped up ex-Apple mobile processor expert Jim Keller, hoping the engineer can bring some Cupertino-style magic to its future performance and low-power processors. Keller worked at Apple-acquired P.A. Semi as VP of design, moving to take up the reins as Apple's director of platform architecture, where he was responsible for the Apple Ax series of chips powering the iPad, iPhone and Apple TV.

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Best Buy borrows Apple Store strategy for retail relaunch

Best Buy borrows Apple Store strategy for retail relaunch

Best Buy is borrowing some Apple-style retail polish for its "Best Buy 2.0" in-store experience, the company has confirmed, trialling a new approach to brick & mortar selling that it hopes will claw back from online sales. The test stores - described as part of the chain's "catch-up" by interim CEO Mike Mikan - feature a "Solution Central" help desk in the center, similar to Apple's Genius Bar, the WSJ reports, as well as increasing the options for paying for items in store.

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Apple hikes battery replace fees for MacBook Pro with Retina Display

Apple hikes battery replace fees for MacBook Pro with Retina Display

Apple has increased the cost of replacing the integrated battery in the MacBook Pro with Retina Display by more than 50-percent over its predecessor, increasing the fee to $199. The new model - which features the slimmest casing in a unibody Pro chassis to-date, relying on tightly-squeezed batteries to do so, is the most expensive model under Apples battery replacement program, according to the company's own support documentation.

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Apple’s Ive gets second knighting and a iPhone tease

Apple’s Ive gets second knighting and a iPhone tease

This week Apple's head of design Jonathan Ive has been knighted at Buckingham Palace by Princesse Anne for his services in design and enterprise. This is the second time Ive has been knighted, the first being in 2006 when he was made a Commander of the Order of the British Empire (CBE) for his service to the design industry - this 2012 honor has upped him to a Knight Commander (KBE). In an interview with The Telegraph on the subject of his new knighthood as well as on his design philosophy, he let loose several talking points worth noting, including on the subject of future projects.

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Stephen Elop is a Genius

Stephen Elop is a Genius

It's easy to hate on Nokia. The company's ruinous financial results have seen the Finnish firm's share price hit a fifteen year low; reviewers responded positively to the new Lumia Windows Phone range, but smartphone-savvy customers were still swayed by more established Android and iPhone options. And so it's easy to hate on CEO Stephen Elop, a cuckoo to some who inveigled his way into Nokia and then sold out the family silver - Symbian, MeeGo, the old guard of loyal execs - from under their nose. As the stock tumbles and the company contracts, though, make no mistake: Elop is no bumbling fool.

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Apple: Hot iPad is “well within our thermal specifications”

Apple: Hot iPad is “well within our thermal specifications”

Apple has officially commented on concerns that the new iPad gets overly hot in use, telling buyers of the tablet that it operates "well within" the company's thermal specifications and not to worry. Complaints about the hot-running third-gen slate began shortly after it went on sale last Friday, with some users claiming the lower back corners of the iPad were uncomfortable to the touch. Still, Apple maintains that there's no issue.

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