Results for "apple genius"

Apple Genius Bar online appointments now require Apple ID

Apple Genius Bar online appointments now require Apple ID

Early last month, it became public knowledge that industrious folks in China were snapping up all the available Apple Genius Bar appointments and then selling slots to consumers who need help with their gadgetry. Such will no longer be possible -- or will become far more complicated -- with a change in policy that requires one to register for an appointment using an Apple ID.

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Apple Genius Training student workbook “leaked”

Apple Genius Training student workbook “leaked”

This week someone at Gizmodo has gotten their hands on a workbook of training documents used by Apple to make sure their Genius Bar works for the customers that need it. While it might seem that any Apple document not meant to be seen by the public would be full of undeniably valuable or otherwise magical information, here the content is essentially bland. The majority of the manual, it would seem, is dedicated to making sure that each Genius makes the customers they work with happy - and satisfied enough to buy products in the future.

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Microsoft takes Apple Genius idea online with Answer Desk

Microsoft takes Apple Genius idea online with Answer Desk

For years if you needed help with you Mac all you had to do was walk into your local Apple store and hike over to the Genius Bar. Those guys could help you with your issues and send you home fixed up. Microsoft Windows PC users haven't had a way to get fixed like that. The only option if you had OS issues was to go somewhere like Geek Squad. Microsoft is looking to change that with a new premium tech support offering called AnswerDesk.com.

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Apple Genius Bar headed to Best Buy stores?

Apple Genius Bar headed to Best Buy stores?

Best Buy stores could soon offer a broader range of Apple products, together with the company's Genius Bar product support, according to a leak from an employee. TUAW claims to have heard from an Apple rep that the Apple section in their Best Buy store "will be going through a transition sometime this Spring" which will allow for greater display of products; meanwhile, a Genius Bar for technical support will also be added.

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New Apple “All on iPad” advert wants you to forget the hapless Genius

New Apple “All on iPad” advert wants you to forget the hapless Genius

Having sensibly retired its Genius adverts, Apple has attempted to wash away the sour taste with a new iPad promo that takes things back to basics. "All on iPad" is, as the name suggests, a testament to how tablet owners can handle all their computing needs with Apple's iOS slate in the "post-PC" era, including image editing, using the tablet as a hub for video entertainment, and mobile payments.

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Apple yanks unloved Genius adverts

Apple yanks unloved Genius adverts

Apple has pulled its controversially underwhelming "Genius" adverts, which debuted during the Olympics to a litany of criticism. The trio of clips - which showed a slightly bemused Apple Genius being pestered with questions at inopportune times - showed up interspersed in Olympics 2012 coverage a week ago, but according to the ad agency responsible have now been retired. However, the agency also insists that the short run was the intention all along.

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Apple may be changing its in-store Genius Bar layout

Apple may be changing its in-store Genius Bar layout

Stepping into one of Apple’s retail locations is barely comparable to stepping into any other store, and the Genius Bar is just one of those things that is truly unique to the whole experience. Be prepared now to potentially see a few changes in stores soon, because Apple has been testing a new layout that adds more stools and accommodates more customers with the hopes of increasing overall efficiency.

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Apple eyes wireless server hubs at Genius Bar

Apple eyes wireless server hubs at Genius Bar

According to rumors, Apple is planning to add an interesting new wrinkle to its Genius Bars in retail stores. Sources are claiming that Apple is looking at adding wireless server hubs to Genius Bars to allow users to sync their data from an iOS device if the device needs to be replaced. That is great news considering that people who go into Apple stores with problems that can't be easily fixed are often handed a new device.

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