# RETURNS AND WARRANTY:
# Unopened and unused AR.Drones can be returned to Brookstone in accordance with Brookstone’s normal return policy which can be found in Brookstone stores, at http://www.brookstone.com, or on the reverse of your sales receipt or shipping collate.
# Any returns of opened, damaged, or used AR.Drones must be handled directly through Parrot. Please call Parrot directly at 1-877-9PARROT (1-877-972-7768) for full details. Parrot’s return policy is as follows:
You must follow this return procedure:
1. You must call Parrot customer service at 1-877-9PARROT (1-877-972-7768) with serial number and proof of purchase.
2. All opened, damaged, or used product are to be returned directly to Parrot for replacement or repair.
3. You are responsible for the cost of shipping the AR.Drone back to Parrot (at the address specified after calling Parrot at 1-877-9PARROT

I contacted Parrot at the above mentioned number that Brookstone provided me with and I was told that Parrot does not handle refunds of the AR.Drone and that I would have to contact Brookstone to get a refund. So I went back to the Brookstone store and called the same number with the Brookstone manager on the phone so I could get her and Parrot on the phone at the same time. They both said the other was responsible for the refund. They both are trying to contact their upper management to see who is responsible for this refund while me the customer is stuck with a very poor customer service experience.

I am documenting the process here http://ardrone-parrot.blogspot.com/