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Sir Lagzalot from the Halo 3 forums made a post where he claimed to be working for Comcast. Furthermore he claimed to use his notably high level of access to get revenge on some Xbox live players who were DDoS-ing his 360 while he was trying to play.
He goes on to claim that he was a 2.5 tier support agent, which means he was about as good as it gets as far as Comcast support goes and that he was actually employed by Convergsys, a company that Comcast had outsourced some support work to in Canada. Well apparently he got sick of the crap, looked up the kid’s IP, and thus had access to his account information, then called his father, who was the real owner of the account. Informed the father of the potentially illegal activities his son was involved in.
Then Sir Lagzalot claims to have heard the man beat his kid with the whole thing ending in what he swore was the sound of an Xbox being smashed. Then the father put the kid on the phone with the “Comcast Rep” and Sir Lagzalot identified himself as the guy they were just being dicks to, talk about Pwned. Anyways, through various efforts he was eventually identified as Mark Ribeiro, his picture above, Comcast has requested Convergsys remove him from the Comcast account and that he be investigated for the likely several acts of unlawfulness displayed by this event. Maybe Sir Lagzalot will write a book about it, “Power Corrupts; Absolute Power Corrupts Absolutely”.
Sir Lagzalot also offered up screenshots of the App he used to perform this activity and has also made claims of giving up credit card info of Comcast customers. So, this gentleman may in fact be in a lot of trouble, lets see how far his claims of “I can restart your modem with a push of a button…so don’t piss me off,” go now.
[via DSLReports]
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He was a Comcast agent (outsourced, because The Company Comcast outsources 90% of their tech support/billing/everything, and don’t give the outsourced the proper tools to actually support properly. Soon it will all go to the Phillipines, so good luck Comcast customers!)
He was certainly not tier 2.5 . He was just a loser agent who started working after I did (I have only been there since May). He was pretty much just full of sh*t. We can reset modems, but he most likely did not have access to credit card information (We don’t see credit cards, and can only see the last four digits… just like what shows up on your statements), and he was/is an f’n ****** who screwed the rest of us at work, and other businesses in the building. Now we can’t even save anything to the harddrives, which includes wallpapers for the desktop. Theres alarms going off and this tard is to blame!
He may have got “revenge” (which by the way is the stupidest story I have heard in a long time), but I am sure there are TONS of people at work who want revenge on him. Hope he gets what he deserves
From what I heard he posted all this AT work, and he was grabbed and walked off the floor (in an angrier then usual fashion).
He screwed all Convergys employees, hope hes ******* happy.
This is all so funny. i work at comcast for technical support and the way i see it… this guy is just a know it all douche bag… we get alot of them.. and im used to it at this point… and NO we dont have the ability to get credit card numbers UNLESS we are billing… and billing does have the tool to reset modems but they dont need it so they arnt even given a user name and pass for it…. this guy did me a favor by owning the annoying cheaters on xbl.. but at the same point he has made MY job and other peoples jobs alot harder…. WE dont have harddrives. we use terminals now because of this guy…. as well …. we arnt even allowed to have pens at our desks……he was just like the other know it alls who work in call centres.. bragging about this ‘hardcore’ stuff they do.. when in reality its nothing.. and its a female dog move. i would agree this guy is retarded.